Jet Airways — claim against missing luggage, damaged bag and late luggage | |||
Traveling date :[protected] Flight detail : 9w 519 From: kigali rwanda - ahmedabad india Depart time : 23:40 Seat no : 35 a Class : economy I was traveling as mention date and flight above mention for the attending my nephew marriage purpose When i arrived to ahmedabad early morning they told me your luggage is not arrived it will come by noon and delivered to you by evening that time i strongly told them that call me as soon as luggage arrived as i came for marriage and i need to travel 400 km to my native place, finally no call and i decide to move forward Now i had to buy lot of daily necessities which i did not have because of my luggage which was not with me. Cloth, undergarments, toiletry, cosmetic, perfume, etc etc After 4 days they called that your bag finally arrived and we want to delivered it after delivery i find it was damaged have been trying to get in touch with jet airways to claim for my luggage as expenses i incurred because of late baggage arrival. All my complaints have fallen on deaf ears and nothing has happened so far after writing number of email Now am claiming refund for My american express bag, = 11, 000 rs The shopping i did which, i have bill without bill=30, 000 rs And compensation for inconvenience, trouble, upset and 8 month delay = 50, 000 rs which is in total 91, 000 rs Regards Milan vyas [protected]@gmail.com Attached : bordingpassy, luggage tag, missing report from jet airways, all email conversation _ Full email conversation _ Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am Re:'referenceid=[protected]' lost bag received late and damage 19 messages Jet mhb reply-to: [protected]@jetairways.com To: milan vyas Dear guest, Greetings from jet airways. Sat, dec 10, 2016 at 4:18 pm Milan vyas At the very outset we would like to thank you for your valuable time in communicating with us. It will be our endeavor to respond to your query within 24 hours. Sincerely, Baggage services unit Jet airways (I) ltd. Confidentiality / disclaimer notice : the information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of jet airways. Jet airways (India) ltd. http://www.jetairways.com — original message — From: milan vyas [[protected]@gmail.com] sent: saturday, dec 10 2016 4:15pm To: [protected]@jetairways.com [[protected]@jetairways.com] subject: lost bag received late and damage Dear team I travel with jet airways and lost my bag from abudhabi to ahmedabad i just came for marriage and i found that my baggage was missing they promised me to bring same day evening or next day but they dis not, i buy all my cloth and shoes again including shving kit, All this happen due to jet airways problem When i received the bag i found its damage which is again not acceptable https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...=159db7409b8cdc0e&siml=15a377426caa...⇄ page 1 of 11 Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am After that i received call from jet airways office asking feedback and i explain them like its came after 4 days and it was damage and they ask me to write it on this email I need to be refund all my expense i did due to jet airways peoblem and also refund for my damage bag its american tourist worth 11000 inr Solve it asap milan Jet mhb reply-to: [protected]@jetairways.com To: milan vyas Dear mr. Vyas, This in further reference to your e-mail dated december 10, 2016. Sun, dec 11, 2016 at 11:33 am Please accept our sincere apologies without prejudice, for the inconvenience caused with regards to the delayed delivery of your checked in bag during your travel from abu dhabi to ahmedabad. With reference to your below mail please be informed that the details provided by you are insufficient. We request you to provide us with the following details so that we can assist you. Pictures of damaged baggage : Scanned copy of your foreign residence proof/work permit/driving license (If you have any) : Looking forward to your kind reply. Sincerely, Deepali berry baggage service unit jet airways (I) ltd. — original message — From: milan vyas ([protected]@gmail.com) date: saturday, december 10, 2016 04:15 pm to: [protected]@jetairways.com ([protected]@jetairways.com) subject: lost bag received late and damage Dear team I travel with jet airways and lost my bag from abudhabi to ahmedabad i just came for marriage and i found that my baggage was missing they promised me to bring same day evening or next day but they dis not, i buy all my cloth and shoes again including shving kit, All this happen due to jet airways problem https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...159db7409b8cdc0e&siml=15a377426caa3...⇄ page 2 of 11 Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am When i received the bag i found its damage which is again not acceptable After that i received call from jet airways office asking feedback and i explain them like its came after 4 days and it was damage and they ask me to write it on this email I need to be refund all my expense i did due to jet airways peoblem and also refund for my damage bag its american tourist worth 11000 inr Solve it asap milan Confidentiality / disclaimer notice : the information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of jet airways. Jet airways (India) ltd. http://www.jetairways.com Milan vyas to: [protected]@jetairways.com Dear deepali Please find attached as requested Tue, dec 13, 2016 at 10:02 pm Milan [quoted text hidden] — Regard Milan vyas 4 attachments 1837k 20161207_091225. Jpg https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...159db7409b8cdc0e&siml=15a377426caa3...⇄ page 3 of 11 Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am 20161207_091237. Jpg 2108k 20161213_212226. Jpg 2635k Milan vyas to: [protected]@jetairways.com Dear drepali What is the update Milan [quoted text hidden] Jet mhb reply-to: [protected]@jetairways.com To: milan vyas Dear mr. Vyas, This in further reference to your e-mail dated december 15, 2016. 20161213_212458. Jpg 2249k Thu, dec 15, 2016 at 8:28 am Thu, dec 15, 2016 at 5:33 pm With reference to your below mail, we have forwarded your query to the ahmedabad airport for an update. It will be our endeavor, to revert with our feedback, within next 48 hrs.in the mean while your patience is highly appreciated. https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...159db7409b8cdc0e&siml=15a377426caa3...⇄ page 4 of 11 Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am Sincerely, Deepali berry Baggage service unit jet airways (L) limited. — original message — From: milan vyas ([protected]@gmail.com) [quoted text hidden] [quoted text hidden] Jet mhb reply-to: [protected]@jetairways.com To: milan vyas Dear mr. Vyas, This in further reference to our e-mail response dated december 15, 2016. Sat, dec 17, 2016 at 7:11 am With reference to your below e-mail we would request you to kindly advice if you are holding resident card of another country. This will help us to assist you further. [quoted text hidden] [quoted text hidden] Milan vyas to: [protected]@jetairways.com Find it as attached [quoted text hidden] 20161217_111331. Jpg 2133k Sat, dec 17, 2016 at 11:14 am Jet mhb reply-to: [protected]@jetairways.com To: milan vyas Dear mr. Vyas, Sun, dec 18, 2016 at 5:24 pm https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...159db7409b8cdc0e&siml=15a377426caa3...⇄ page 5 of 11 Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am This in further reference to your e-mail dated december 17, 2016. With reference to your below mail, we have again forwarded your query to the ahmedabad airport for an update. It will be our endeavor, to revert with our feedback, within next 48 hrs.in the mean while your patience is highly appreciated. Sincerely, Deepali berry Baggage service unit jet airways (L) limited. — original message — From: milan vyas ([protected]@gmail.com) date: saturday, december 17, 2016 11:14 am to: [protected]@jetairways.com ([protected]@jetairways.com) [quoted text hidden] [quoted text hidden] Confidentiality / disclaimer notice : the information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of jet airways. Jet airways (India) ltd. http://www.jetairways.com Jet mhb reply-to: [protected]@jetairways.com To: milan vyas Dear mr. Vyas, This in further reference to your e-mail dated december 18, 2016. Tue, dec 20, 2016 at 1:04 pm Based on the feedback received from our ahmedabad airport without prejudice, in lieu of delayed baggage, we would like to offer compensation of inr 2000/-. We request your consent to process the compensation amount. Based on your consent, we will inform our ahmedabad airport to coordinate for further processing of reimbursing of the claim amount. We would also like to inform you that regarding your damaged baggage we have checked with https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...159db7409b8cdc0e&siml=15a377426caa3...⇄ page 6 of 11 Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am Ahmedabad airport and have been informed that same comes under normal wear and tear and also any damage to bag was not mentioned by you in the complaint copy. Hence, we would not be able to accept your claim as suggested by you. May we request you to view this incident in isolation and not representative of our services we endeavor to offer our valued passengers. Notwithstanding the above, we look forward to your support and continued patronage of jet airways. [quoted text hidden] [quoted text hidden] Milan vyas to: [protected]@jetairways.com Are you seriouse about what you are talking [quoted text hidden] Milan vyas to: [protected]@jetairways.com Get me ur mobile no asap [quoted text hidden] Milan vyas to: [protected]@jetairways.com Why you ppl are ignoring the mail??? [quoted text hidden] Jet mhb reply-to: [protected]@jetairways.com To: milan vyas Dear mr. Vyas, This in further reference to your e-mail dated december 23, 2016. Tue, dec 20, 2016 at 2:51 pm Fri, dec 23, 2016 at 1:58 am Fri, dec 23, 2016 at 3:39 pm Fri, dec 23, 2016 at 5:57 pm Please accept our sincere regret for the inconvenience caused to you when you traveled with jet airways on 9w519/01dec from abu dhabi to ahmedabad. It is with regret we note your dissatisfaction with regard to our delayed baggage compensation offer of inr 2000/- which has not been to your satisfaction. However to review your claim once again, we would request you to share the bills of the interim purchases made by you for purchasing of basic necessity item while your baggage was missing. Please be advised, as per the laid down guidelines followed by our internal audit team, only computerised bills and the manual bill with vat/tin no. Will be considered while verification of the claim amount. https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...159db7409b8cdc0e&siml=15a377426caa3...⇄ page 7 of 11 Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am Please be advised, in absence of the bills we can only be able to offer you inr 2000/- as full and final settlement. We once again regret the inconvenience caused and notwithstanding the above, look forward to your continued patronage of jet airways. Sincerely, Deepali berry Baggage service unit jet airways (L) limited. — original message — From: milan vyas ([protected]@gmail.com) date: friday, december 23, 2016 03:39 pm To: [protected]@jetairways.com ([protected]@jetairways.com) [quoted text hidden] [quoted text hidden] Confidentiality / disclaimer notice : the information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet airways allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of jet airways. Jet airways (India) ltd. http://www.jetairways.com Milan vyas thu, jan 5, 2017 at 10:34 pm to: [protected]@jetairways.com Dear depali This was i find i did not find bill for my shoes and some another cloth Regarding damage bag to whome i complaina when its delivered at my home it was receuved damage ao der no way i can complai at airport while i dont have bag and how can i know that they will damage it before delivery Milan [quoted text hidden] 6 attachments https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...159db7409b8cdc0e&siml=15a377426caa3...⇄ page 8 of 11 Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am Img[protected]wa0019. Jpg 86k Img[protected]wa0018. Jpg 84k Img[protected]wa0014. Jpg 75k Img[protected]wa0013. Jpg 65k Img[protected]wa0012. Jpg 82k Img[protected]wa0011. Jpg 74k https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...159db7409b8cdc0e&siml=15a377426caa3...⇄ page 9 of 11 Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am Milan vyas to: [protected]@jetairways.com Any update??? [quoted text hidden] Milan vyas to: [protected]@jetairways.com Dear team Still waiting for the update, wher is the problem now? Milan [quoted text hidden] Milan vyas to: [protected]@jetairways.com Dear team Why you ppl are not responding what is the problem milan [quoted text hidden] Milan vyas to: [protected]@jetairways.com Dear team Why you ppl are not responding what is the problem Are you really serious??? Milan [quoted text hidden] — Regard Milan vyas Milan vyas to: [protected]@jetairways.com Are you guys serious Is this your customer care?? Sat, jan 14, 2017 at 7:36 pm Thu, jan 19, 2017 at 11:33 pm Thu, jan 26, 2017 at 6:45 pm Mon, feb 13, 2017 at 3:30 pm What you are gaining by giving trouble to Customer...??? [quoted text hidden] Fri, aug 18, 2017 at 11:24 pm https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...159db7409b8cdc0e&siml=15a377426caa3...⇄ page 10 of 11 Gmail - re:'referenceid=[protected]' lost bag received late and damage 8/19/17, 12) 09 am — Regard milan vyas https://mail.google.com/mail/u/0/?ui=2&ik=49dd8ace7f&jsver=CT...159db7409b8cdc0e&siml=15a377426caa3...⇄ page 11 of 11 + Was this information helpful? | |||
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