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[Resolved]  Jet Airways — delayed flight and jet airways service

My wife was booked to travel. To kolkata from heathrow, via mumbai on 29th january 2019 by 9w115 and 9w629.
We were informed that the first flight was delayed by 55 mins and on 29th morning we were told that 9w629 was cancelled and she has been re-booked on 9w623, after a delay of six hours in mumbai.
At mumbai there was no airlines staff helping the delayed passengers from the flight and there was no refreshment or food provided as the response was 'the flight was re-booked earlier so there is no provision for any food etc, you have to buy it on your own'.
The sad part was that the flight to kolkata did not accept cash indian currency and payment was to be made only in card. This defies logic totally!

We live in uk and do not have indian credit cards hence my wife went hungry. Bravo jet airways. Would certainly like your comments.
Complaint marked as Resolved Mar 8, 2019

Complaint Status

[Jan 31, 2019] Jet Airways customer support has been notified about the posted complaint.
Verified Support
Jet Airways Customer Care's response Feb 04, 2019 Dear Mr. Bannerji,

Thank you for your e-mail and contacting Jet Airways.

We request you to share with us your travel details (Jet-Airways PNR/E-ticket number) in order to examine the issue.


Pradeep Hegde
Guest Relations
Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
Complaint comments  2 Comments     Updated: ShareTweet


The Jet Airways PNR is CJZWFA. Name of Passenger Mrs. Malabika Bannerji
Please note that twelve days have passed since Mr. Hedge of Jet Airways asked for the PNR number and the enquiry is still ‘on’.

When about should we get a response from Mr Hegde or someone responsible from Jet Airways??

Amit Bannerji

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