Jet Airways — flight got cancelled due to technical issue. issue not handled properly by goa airport staff which has resulted in losses and too much of headache.

Address:

North Goa, Goa, 400301

Sir/madam,
I had booked jet flight 9w 496, pnr fyipoe, passenger myself mr. Vidyanand angal.

This flight was at 7.00 am from goa to mumbai. On 04 oct 2018. We boarded in and post 45 minutes they again off loaded us due to technical issue flight got cancelled and asked us to co-ordinate with ground staff at reservation counted that was ok. When we came to counter, it was mess, i can understand that 3/4 staff cannot control the situation but travellers including me were quite calm and waiting for the alternative arrangements. Post that we made a que to get information (Actually staff should do formal announcement but nobody was bothered) when my number came the counter staff told me that they have made arrangements in 9.00 am flight and they gave me the ticket. (As i was having connecting indigo flight to udaipur @ 12.15 pm.) hence i was comfortable for taking ticket for 9.00 am flight. I again did the security check and was waiting to desired gate to board on. At 9.20 am i and other few passengers too loose their patients and enquired with security (As no jet staff was there) why delay?. Security told us that no flight can take-off from goa airport between 9.00 am to 1.00 pm as it is a defence airport. I again came to reservation counter. (Convincing security check staff was another headache and walking here and there was one).
Counter staff told that 9.00 am flight is not there and the next flight is at 1.10 pm. As i was having indigo flight i asked them to make my travel arrangements for udaipur by jet flight. But no-one was in position to confirm. So i cancelled my indigo flight pnr nyg6py/wdy6fp. And booked another jet flight of 5.10 pm on same day i. E 04 oct 2018.
My concern is :
1) why they issued 9.00 am flight ticket though there was no such flight.
2) why nobody attended us at gate when we were waiting to board on 9.00 am flight.
3) why no announcement procedure was followed to communicate mass for cancellations and alternative arrangements.
4) why no arrangements made for connecting flight people.

I claim compensation of rs. 15000/- for the same
Credit to account
Hdfc bank ltd
Ac no. [protected]
Ifsc - hdfc0000007
Name - vidyanand angal

Call - [protected]/[protected]