[Resolved]  Jet Airways — Ground Staff being uncooperative

Address:

Hyderabad, Andhra Pradesh

Dear Jet Airways, I had the most unfortunate and horrifying experience with your airlines recently. I had booked a ticket from Hyderabad to Bangalore at 1825 hours on 5th October 2014. I reached the airport ON TIME and was caught up with the security at the Hyderabad Airport. By the time I made it to the counter of Jet Airways, I was told that it was way too late to issue me a boarding pass. It was 1750 hours. Come on, you can do way better than that. I just had cabin baggage and was ready to take the flight immediately after security. Despite my pleading with the ground staff repeatedly, I was denied a boarding pass and was told that there was nothing to be done. The lame excuse given to me was that the details of the total number of passengers was already communicated to the flight deck and there was nothing to be done to add one more person to the list. All this happened before the clock struck 6 PM. I was recovering from illness and travelling alone and I pleaded and pleaded, falling way below my dignity in trying to persuade the ground staff to let me go. The kind of stuck up attitude your staff displayed was sickening. Most specifically the ground staff supervisor - what atrocious attitude, using very intemperate language and behavior. I really should not have held myself back from slapping him. Maybe that would have knocked some sense into him. Or maybe not. Your staff seemed beyond reproach. Take it as a gesture of goodwill from my side - some free advice. Get your staff the basic beginner's course on "How to talk to people" . For additional points, you may also read "Talking politely -For Dummies". I went on to spend Rs 9000/- to buy an Indigo flight ticket immediately departing at 1905 hours. I bought the ticket at 1820 hrs, got a boarding pass at 1825 hrs and proceeded for security check at 1830 hrs. Half an hour before the flight departs and I was undergoing security check. Me and a whole lot of other co-passengers who collected their boarding passes half an hour before their flight departs. All this from an airline which almost ALWAYS departs on time. Do they not have their processes in place? Do they not send a list of passengers to the flight deck who fly the plane ? Do they just dump passengers on flights and simply take off at the last minute? No, they don't. They also follow protocols as you do. And they do it within limits. Not like your airlines - stuck up with attitude who won't let a sick passenger through even though I was willing to co-operate and was without any check in baggage. What extra great protocol did you follow in the last half an hour to flight time that Indigo missed, may I ask ? Probably you have NO answer for the inefficiency of your staff. The only difference is that your staff have a rotten attitude, a thick skull and they derive a whole lot of sadistic joy from watching people miss their flight. Please do not dare to tell me that I was late. Don't even think about it. I know the rules and I know I am advised a 2 hour check -in before the flight departs and the counter closes half an hour before take off. I know all of that, so don't waste your breath. I knew I was cutting it close. The point is your staff decided to be a sneering deriving vicarious pleasure from watching people in discomfort due to their authority in denying people from boarding. Your staff chose to be a complete psychopath and did not behave humanly at all. I have taken flights before and though I am usually a very punctual person, I have had my share of emergencies causing me to rush out and board the flight at the last minute. Yes, I have done it, without having the half an hour to spare as I did with your airlines. And guess what? Every single time I have been accommodated (I know it doesn't speak greatly of me valuing airlines time, but if you could get your staff to be more humane, use their thick skull to move past me, you would notice it is your competitors I am talking about ) Yes, I have boarded Indian Airlines, Spicejet and recently, this Sunday, even Indigo, much after boarding has been announced. Yes, other airlines. Airlines that are not Jet Airways, but manage to be humane at the same time. Airlines that follow protocols too, and are not stuck up as you are. Airlines with nicer attitude. Please know that being a frequent flyer, I have decided never to board your airlines - EVER AGAIN even at the cost of paying a higher price. And never to recommend your airlines to anyone. In fact, I am going to talk ill about your staff in every forum, and network of my friends in the social circles in every opportunity I get. Even if I manage to bring down your sales by a fraction, I shall be happy about it. Your staff really should have been more considerate. -Some one who will never fly your airlines ever again unless there is drastic change in your ground staff and I get a letter of apology from suitable authority with reversal of damages. And I am not talking about the cost of mental harassment!