[Resolved]  Jet Airways — injury by member of jet airways

I flew to mumbai with jet airways on flight 9w 0117 on 24th september. On the flight i ordered a vodka and tomato juice. The stewardess without asking me and without my knowledge added a large quantity of tabasco to my drink. I took a large mouthful not knowing this and was soon in terrible pain, vomiting blood and pouring blood and diarrhoea. I have crohn’s disease and gastritis and cannot have anything hot or spicey. These things are extremely dangerous for me. Crohns is an inflammatory bowel disease and hot or spicey foods causes internal bleeding. I was on my way to kerala to try ayurvedic therapy for this disease. A tannoy was put out for a gp and a husband and wife team came forward. They prescribed something for pain. I was ill for the whole 9 and a half hour flight. I was still ill when i reached kerala and had to cut my three week stay short after just four days and return to uk as the bleeding caused by the tabasco continued as did the vomiting and diarrhoea and passing blood. I was admitted to hospital in uk and had to be given significant amounts of steroids, namely (250mg) i had just got off steroids after 8 months in readiness for starting new treatment. I was a week in hospital and then had to pay to see a private consultant. The medics were horrified that someone would just add an extremely hot sauce to a drink without asking if they want it. People have allergies but in my case internal bleeding can be fatal. After i left the clinic in kerala i went to kochi airport to jet air and requested they help me get home early. They had no seats nor would they fund another airline. I was this forced to buy another ticket with air india at over £500. Having had to forfeit my return ticket with jet air. They said you would refund this on my return and i am also seeking compensation. I am a self employed online voice coach and as such i have lost several weeks of work through illnesd. I have only just started working again now and it’s against medical advice but i cannot afford to lose any more income with bills to pay. I would ask that someone contact me urgently to discuss this. I have medical records and a report was made by the gp passengers on jet air. I had thought someone would contact me and had been told to expect this but no one has! Please contact me as a matter o[censored]rgency on [protected]
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Dec 5, 2018
Complaint marked as Resolved 
Jet Airways customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2018
Jet Airways Customer Care's response
Dear Sir/Madam,

This has reference to your communication on Consumer complaints in.

Please write [protected]@jetairways.com with your flight details.details /PNR in order to forward the same to our concerned department and for our records.
Sincerely,

Pradeep Hegde – Guest Relations

Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com
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