[Resolved]  Jet Airways — JetAirways Typo Error in Name - Change requested

Address:

Hyderabad, Andhra Pradesh

Hi all I am very upset over a small issue that was not handled correctly by your call center agents. I am sure there should be alternative provisions to minor typo errors in names. Agents with whom I had a terrible experience - Pankaj Sharma, Ajay Thakur and their supervisor Neeraj Kumar. PNR No. DOWDWM, KAYIMZ (3 flights in all) Passenger Name - VIREN KUMAR SHAH I had booked the enclosed flight tickets yesterday for my brother through makemytrip.com, unfortunately there was a typo error in the name which should have been VIRENDRA KUMAR SHAH instead of the above. I got it changed for the Indigo Airlines Flight, but when I contacted the Jet Airways call center, the above agents were persistent that it cannot be done and I should cancel the tickets bearing a huge cost of Rs. 6000/- in cancellation and then go with a fresh booking. This is ridiculous. Firstly its not easy for a middle-man to book air tickets with charges being so high, but in emergencies while they book and they face such issues, it becomes worse. May I please request your attention over this and contact me at +91 [protected]. Thanks Samir Shah