Jet Airways — JPmiles are not credit in my account

Dear Mr. Kumar,

This is with reference to your email dated September 02, 2015.

Allow us to mention that your account status is kept on pending status and hence may we request you to revert with Government approved photo id reflecting your complete date of birth except passport copy.

Kindly revert with the same for us to verify and assist you accordingly.

For automatic recording of JPMiles, do continue to quote the JetPrivilege membership number at the time of reservations and check-in for all your travels.

Should you require any further information or assistance, please do not hesitate to contact us. Do mention your JetPrivilege number and membership tier in the subject line, in your future correspondence.
Yours Sincerely,

For JetPrivilege Private Limited
Rupesh Nishad

JetPrivilege Service centre

Things you may find useful:

For any redemption related assistance, please send an email to [protected]@jetprivilege.com.
For any other JetPrivilege programme and account related information, please send an email to [protected]@jetprivilege.com.


-----Original Message-----
From: bhuvnesh kumar (moni.[protected]@gmail.com)
Date: Wednesday, September 02, 2015 10:24 AM
To: [protected]@jetprivilege.com ([protected]@jetprivilege.com)

Subject: Re: 'ReferenceID=757-270' JetPrivilege account No:[protected]

Hi,
may i know what happened to my request???? Around 3 weeks are gone since last mail.

thanks
Bhuvnesh

On Fri, Aug 14, 2015 at 1:20 PM, JPSC Email wrote:

Dear Mr. Kumar,

This is with reference to your email dated August 14, 2015.

The contents of your communication are being looked into. You shall certainly hear from us.

May we request, your patience and understanding in the interim period.


For automatic recording of JPMiles, do continue to quote the JetPrivilege membership number at the time of reservations and check-in for all your travels.

Should you require any further information or assistance, please do not hesitate to contact us. Do mention your JetPrivilege number and membership tier in the subject line, in your future correspondence.
Yours Sincerely,

For JetPrivilege Private Limited
Rupesh Nishad

JetPrivilege Service centre

Things you may find useful:

For any redemption related assistance, please send an email to [protected]@jetprivilege.com.
For any other JetPrivilege programme and account related information, please send an email to [protected]@jetprivilege.com.


-----Original Message-----
From: Vipin Vasantraj (vipin.[protected]@jetprivilege.com)
Date: Friday, August 14, 2015 10:20 AM
To: Jppriority ([protected]@jetprivilege.com)
Cc: Jayesh K Poojary (jayesh.[protected]@concentrix.com); Meenaz Ahmed (meenaz.[protected]@concentrix.com); Serena Dsouza (serena.[protected]@jetprivilege.com); Amal Vartak (amal.[protected]@jetprivilege.com); Sunil Pai (sunil.[protected]@jetprivilege.com); Dhanesh Singh (Dhanesh.[protected]@jetprivilege.com); Devu Parab (devu.[protected]@jetprivilege.com)
Subject: RE: 'ReferenceID=757-270' JetPrivilege account No:[protected]


Dear Team,

The credited miles against PNR - ALZKPU have been cancelled from JP account[protected].
Kindly check and do the needful.

Thanks & Regards,
Vipin

From: Sunil Pai
Sent: Thursday, August 13, 2015 9:51 AM
To: Dhanesh Singh ; Vipin Vasantraj ; Devu Parab
Cc: Jppriority ; Jayesh K Poojary ; Meenaz Ahmed ; Serena Dsouza ; Amal Vartak
Subject: FW: 'ReferenceID=757-270' JetPrivilege account No:[protected]

Dear Team,

Pls check and advise.

Regards
Sunil Pai

From: Memberservices
Sent: 13 August 2015 08:16
To: Sunil Pai ; Serena Dsouza
Subject: 'ReferenceID=757-270' JetPrivilege account No:[protected]


Dear SOD,

Member wish to claim JPMiles for the travel taken on PNR - ALZKPU. However the same was credited in another account having same name[protected]. Member have reverted with the boarding pass and ticket copy on request but it was observed that JP number[protected] was quoted on the boarding pass. Now member is claiming JPMiles for the same and the same was already redeemed by another user.

Please refer the below mail and assist/advice accordingly.

For JetPrivilege Private Limited
Rupesh Nishad

JetPrivilege Service centre

Things you may find useful:

For any redemption related assistance, please send an email to [protected]@jetprivilege.com.
For any other JetPrivilege programme and account related information, please send an email to [protected]@jetprivilege.com.


Interaction - {757-270}

Interaction History

E-mail received from Contact bhuvnesh kumar on July 13 2015, 03:38 PM

From:
bhuvnesh kumar (moni.[protected]@gmail.com)
To:
[protected]@jetprivilege.com ([protected]@jetprivilege.com)
Date:
Monday, July 13, 2015 03:30 PM
Subject:
JetPrivilege account No:[protected]

hi,
please find below itnary of mine for my travel through jet airways. Please update my account with JP miles.

thanks
Bhuvnesh


[protected][protected][protected][protected]
TRAVEL SUMMARY
KUMAR/BHUVNESH MR
DATE DEP TIMEFROM TO FLIGHT NO TERMINAL AIRLINE NAME
05JUN 0240 DELHI DEL TORONTO YYZ 9W230 3 JET AIRWAYS
05JUN 2015 TORONTO YYZ OTTAWA YOW AC466 1 AIR CANADA
28JUN 2005 MONTREAL YUL LONDON LHR 9W5064 JET AIRWAYS
29JUN 0930 LONDON LHR MUMBAI BOM 9W119 4 JET AIRWAYS
30JUN 0225 MUMBAI BOM DELHI DEL 9W339 1B JET AIRWAYS
[protected][protected][protected][protected]
UNIGLOBE AIR TRAVEL BUREAU BOOKING REF: 6GYV9A
507-509, GLOBAL FOYER DATE: 25 MAY 2015
GOLF COURSE ROAD
SECTOR 43, GURGAON-122002 KUMAR/BHUVNESH MR
INDIA
TELEPHONE:[protected]
FAX:[protected]
EMAIL: [protected]@UNIGLOBEATB.CO.IN


FLIGHT 9W 230 - JET AIRWAYS FRI 05 JUNE 2015
[protected][protected][protected][protected]
DEPARTURE: DELHI, IN (INDIRA GANDHI INTL), TERMINAL 3 05 JUN 02:40
ARRIVAL: TORONTO, ON (LESTER B. PEARSON INTL), TERMINAL 1 05 JUN 12:35
FLIGHT BOOKING REF: 9W/ALZKPU
RESERVATION CONFIRMED, ECONOMY (N) DURATION: 19:25
[protected][protected]
BAGGAGE ALLOWANCE: 2PC
MEAL: MEAL/MEAL
STOP 1 DELHI TO BRUSSELS
STOP 2 BRUSSELS TO TORONTO, ON
OPERATED BY: JET AIRWAYS, 9W
EQUIPMENT: AIRBUS INDUSTRIE A330-300

FLIGHT AC 466 - AIR CANADA FRI 05 JUNE 2015
[protected][protected][protected][protected]
DEPARTURE: TORONTO, ON (LESTER B. PEARSON INTL), TERMINAL 1 05 JUN 20:15
ARRIVAL: OTTAWA, ON (MACDONALD CARTIER INTL) 05 JUN 21:18
FLIGHT BOOKING REF: AC/LN7QAI
RESERVATION CONFIRMED, ECONOMY (T) DURATION: 01:03
[protected][protected]
BAGGAGE ALLOWANCE: 2PC
NON STOP TORONTO, ON TO OTTAWA, ON
OPERATED BY: AIR CANADA, AC
EQUIPMENT: BOEING 767-300/300ER


FLIGHT 9W 5064 - JET AIRWAYS SUN 28 JUNE 2015
[protected][protected][protected][protected]
DEPARTURE: MONTREAL, QC (PIERRE E. TRUDEAU INTL) 28 JUN 20:05
ARRIVAL: LONDON, GB (HEATHROW), TERMINAL 2 29 JUN 07:30
FLIGHT BOOKING REF: 9W/ALZKPU
RESERVATION CONFIRMED, ECONOMY (K) DURATION: 06:25
[protected][protected]
BAGGAGE ALLOWANCE: 2PC
SEAT: 34B CONFIRMED FOR KUMAR/BHUVNESH MR
MEAL: MEAL
NON STOP MONTREAL, QC TO LONDON
OPERATED BY: AIR CANADA, AC 864
EQUIPMENT: BOEING 777-300ER

FLIGHT 9W 119 - JET AIRWAYS MON 29 JUNE 2015
[protected][protected][protected][protected]
DEPARTURE: LONDON, GB (HEATHROW), TERMINAL 4 29 JUN 09:30
ARRIVAL: MUMBAI, IN (CHHATRAPATI SHIVAJI), TERMINAL 2 29 JUN 23:15
FLIGHT BOOKING REF: 9W/ALZKPU
RESERVATION CONFIRMED, ECONOMY (K) DURATION: 09:15
[protected][protected]
BAGGAGE ALLOWANCE: 2PC
SEAT: 27A CONFIRMED FOR KUMAR/BHUVNESH MR
MEAL: SNACK/LUNCH
NON STOP LONDON TO MUMBAI
OPERATED BY: JET AIRWAYS, 9W
EQUIPMENT: BOEING 777-300ER

FLIGHT 9W 339 - JET AIRWAYS TUE 30 JUNE 2015
[protected][protected][protected][protected]
DEPARTURE: MUMBAI, IN (CHHATRAPATI SHIVAJI), TERMINAL 1B 30 JUN 02:25
ARRIVAL: DELHI, IN (INDIRA GANDHI INTL), TERMINAL 3 30 JUN 04:35
FLIGHT BOOKING REF: 9W/ALZKPU
RESERVATION CONFIRMED, ECONOMY (T) DURATION: 02:10
[protected][protected]
BAGGAGE ALLOWANCE: 2PC
SEAT: 16A CONFIRMED FOR KUMAR/BHUVNESH MR
MEAL: SNACK
NON STOP MUMBAI TO DELHI
OPERATED BY: JET AIRWAYS, 9W
EQUIPMENT: BOEING 737-700 (WINGLETS)

FLIGHT(S) CALCULATED AVERAGE CO2 EMISSIONS IS 1786.97 KG/PERSON
SOURCE: ICAO CARBON EMISSIONS CALCULATOR
http://www.icao.int/environmental-protection/CarbonOffset/Pages/default.aspx

FLIGHT TICKET(S)
[protected][protected][protected][protected]
TICKET: 9W/ETKT 589 [protected]-60 FOR KUMAR/BHUVNESH MR


HTTPS://BAGS.AMADEUS.COM?R=6 GYV9A&N=KUMAR

GENERAL INFORMATION
[protected][protected][protected][protected]
/TO CONTACT CIENA CORPORATE SECURITY CALL:[protected]
/OR EMAIL: SECURITY AT CIENA.COM
"HAVE A NICE FLIGHT"

CHECK YOUR TRIP ONLINE
https://www.checkmytrip.com/CMTServlet?R=6GYV9A&L=US&N=KUMAR


Auto acknowledgement sent on July 13 2015, 03:40 PM

From:
JPSC Email
To:
bhuvnesh kumar (moni.[protected]@gmail.com)
Date:
Monday, July 13, 2015 03:40 PM
Subject:
'ReferenceID=757-270' JetPrivilege account No:[protected]


Dear Member,

Thank you for writing to us.

We have shared your correspondence with our service team. Your reference id for this correspondence is 757270.

Our member service representative will respond to you within 72 hours.

Thank you for your patience and understanding in the interim.


Yours sincerely,


JetPrivilege Service Centre

Jet Privilege Private Limited


Imp Note:
Kindly refer below for the quick and easy to use features available on our website, which facilitate self service options for our JetPrivilege members.

Jet Airways Website
www.jetairways.com

Claim Missing miles
http://www.jetairways.com/EN/IN/JetPrivilege/EarnJPMiles.aspx

Redemption of miles
http://www.jetairways.com/EN/IN/JetPrivilege/RedeemJPMiles.aspx

Dynamic Tier Review
http://www.jetairways.com/EN/IN/JetPrivilege/AboutJetPrivilege.aspx

Profile update, Password request (Forgot Password) and Replace/ Reprint Card request http://www.jetairways.com/EN/IN/Login.aspx?returnURL=JetPrivilege/ManageAccount.aspx

Book Online
http://www.jetairways.com/EN/IN/PlanYourTravel/Flights.aspx

Cash N Miles
http://www.jetairways.com/EN/IN/JetPrivilege/RedeemJPMiles.aspx


CONFIDENTIALITY / DISCLAIMER NOTICE :

The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. If you are not the intended recipient and have received this communication in error, please notify the sender immediately by return e-mail, delete the e-mail and destroy any copies of it. Jet Airways / JetPrivilege allows reasonable personal use of the e-mail system. Views and opinions expressed in these communications do not necessarily represent those of Jet Airways / JetPrivilege.

Jet Airways (India) Ltd. http://www.jetairways.com


-----Original Message-----
From: bhuvnesh kumar [moni.[protected]@gmail.com]
Sent: Monday, Jul 13 2015 3:30PM
To: [protected]@jetprivilege.com [[protected]@jetprivilege.com ]
Cc:
Subject: JetPrivilege account No:[protected]

hi,
please find below itnary of mine for my travel through jet airways.
Please update my account with JP miles.

thanks
Bhuvnesh


[protected][protected][protected][protected]

TRAVEL SUMMARY

KUMAR/BHUVNESH MR

DATE DEP TIMEFROM TO FLIGHT NO TERMINAL AIRLINE NAME

05JUN 0240 DELHI DEL TORONTO YYZ 9W230 3 JET AIRWAYS

05JUN 2015 TORONTO YYZ OTTAWA YOW AC466 1 AIR CANADA

28JUN 2005 MONTREAL YUL LONDON LHR 9W5064 JET AIRWAYS

29JUN 0930 LONDON LHR MUMBAI BOM 9W119 4 JET AIRWAYS

30JUN 0225 MUMBAI BOM DELHI DEL 9W339 1B JET AIRWAYS

[protected][protected][protected][protected]

UNIGLOBE AIR TRAVEL BUREAU BOOKING REF: 6GYV9A

507-509, GLOBAL FOYER DATE: 25 MAY 2015

GOLF COURSE ROAD

SECTOR 43, GURGAON-122002 KUMAR/BHUVNESH MR

INDIA

TELEPHONE:[protected]

FAX:[protected]

EMAIL: [protected]@UNIGLOBEATB.CO.IN


FLIGHT 9W 230 - JET AIRWAYS FRI 05 JUNE 2015

[protected][protected][protected][protected]

DEPARTURE: DELHI, IN (INDIRA GANDHI INTL), TERMINAL 3 05 JUN 02:40

ARRIVAL: TORONTO, ON (LESTER B. PEARSON INTL), TERMINAL 1 05 JUN 12:35

FLIGHT BOOKING REF: 9W/ALZKPU

RESERVATION CONFIRMED, ECONOMY (N) DURATION: 19:25

[protected][protected]

BAGGAGE ALLOWANCE: 2PC