Jet Airways — Lost baggage. Airline not reimbursing

Pramod Wasudev

Address:	37027
Website:	www.jetairways.com

I had sent 24 emails and made nearly 25 phone calls. I am attaching 4 pertinent emails- they give a summary of the events and the frustration I am experiencing. Following are the emails with dates:
pramod wasudev
11/21/16

to MHB
Dear Sir/Madam,
I have lost one suit case Samsonite black bag while travelling from Mumbai to Kochi on
November 19, 2016 in flight 9W407.
• TAG no. 9W456414
• Ref no. COK9W72505
Following are the contents of the bag:
1. IPAD
2. Norelco electric shaver
3. Small Cannon Camera
4. TWo iPhone chargers
5. One charger for Blaze Fit bit
6. 3 pairs of docker pants, 3 shirts, 5 under wear and 4 pair of socks
7. Following is the list of medicines for 2 weeks.
• Effient blood thiner which is not available in India. I am a cardiac patient and
• had angioplasty just 7 weeks ago.
• Diovan 320 mg 1 daily
• Metformin 500mg
• LIvalo 5mg 1 daily
• REmeron
• Vesicare 10mg 1 daily
• REmeron 15 mg 1 daily
• Lanasaprazole 30 mg 1 daily
• Baby Aspirin

• Besides going through lots of inconvenience and stress we literally spent 2 daysshopping
• for the drugs and clothing
WE will appreciate the compensation we are due before we leave USA on November 27.
• You can communicate with us on email.
• I will send my driver's licence ID vial my i Phone as a separate email.

Pramod gmail
11/26/16

to Jet

We are still awaiting your response and hopefully receive our compensation before we leave India.
Pramod Wasudev

Sent from my iPhone

Begin forwarded message:
From: Jet MHB
Date: November 25, 2016 at 10:56:50 AM GMT+5:30
To: pramod wasudev
Subject: RE:'ReferenceID=[protected]' Fwd: Reimbursement of Lost luggage
Reply-To:
Dear Mr. Wasudev,

This is in further reference to our email response dated November 23, 2016

Please accept our sincere apologies without prejudice, for the inconvenience caused with regards to the delayed delivery of your checked in bag during your travel from Mumbai to Cochin via 9W407 dated 19 Nov.

With reference to your below mail, we have forwarded your query to the Cochin airport for an update.
It will be our endeavor, to revert with our feedback, within next 48 hrs.
In the mean while your patience is highly appreciated.
Sincerely,
Paramjit
Baggage Service Unit
Jet Airways(I) Ltd.

pramod wasudev
12/28/16 (13 days ago)

to Jet

Dear Paramjit,

I have sent this important information several times in the past. Your staff has also confirmed with
this information they assured me that it was definitely my suitcase after they matched by tag numbers.
As requested by you I am once again sending the following information:'
• No. of the miissing check baggage ticket generated at Cochin air port on 19/Nov /16 is
[protected]
• Our flight no. is 9W407 from Mumbai to Cochin on 19/11/16
• Luggage tag no. is 9W456414
• Regarding sector I am not sure what is this.

I hope you act on this quickly. I am tired of your delaying tactics.
Pramod Wasudev
Tel.[protected] in USA

On Tue, Dec 27, 2016 at 11:58 PM, Jet MHB wrote:
Dear Mr. Waudev,

We regret to note the inconvenience caused to you with regard to your checked in bag when you traveled by Jet Airways.

With reference to your below mail please be informed that the details provided by you are insufficient. We request you to provide us with the following details so that we can assist you.

File reference number : ( If any case reported at the destination airport with Jet Airways )

Flight details :

Tag numbers :

Sector :

Looking forward to your kind reply.

Sincerely,

Dear Sir/Madam, Date: 11/21/2016

I have lost one suit case Samsonite black bag while travelling from Mumbai to Kochi on
November 19, 2016 in flight 9W407.
• TAG no. 9W456414
• Ref no. COK9W72505
Following are the contents of the bag:
1. IPAD
2. Norelco electric shaver
3. Small Cannon Camera
4. TWo iPhone chargers
5. One charger for Blaze Fit bit
6. 3 pairs of docker pants, 3 shirts, 5 under wear and 4 pair of socks
7. Following is the list of medicines for 2 weeks.
• Effient blood thiner which is not available in India. I am a cardiac patient and
• had angioplasty just 7 weeks ago.
• Diovan 320 mg 1 daily
• Metformin 500mg
• LIvalo 5mg 1 daily
• REmeron
• Vesicare 10mg 1 daily
• REmeron 15 mg 1 daily
• Lanasaprazole 30 mg 1 daily
• Baby Aspirin

• Besides going through lots of inconvenience and stress we literally spent 2 daysshopping
• for the drugs and clothing
WE will appreciate the compensation we are due before we leave USA on November 27.
• You can communicate with us on email.
• I will send my driver's licence ID vial my i Phone as a separate email.
• Pramod Wasudev
pramod wasudev
12/28/16 (13 days ago)

to Jet

Dear Paramjit,

I have sent this important information several times in the past. Your staff has also confirmed with
this information they assured me that it was definitely my suitcase after they matched by tag numbers.
As requested by you I am once again sending the following information:'
• No. of the miissing check baggage ticket generated at Cochin air port on 19/Nov /16 is
[protected]
• Our flight no. is 9W407 from Mumbai to Cochin on 19/11/16
• Luggage tag no. is 9W456414
• Regarding sector I am not sure what is this.

I hope you act on this quickly. I am tired of your delaying tactics.
Pramod Wasudev
Tel.[protected] in USA

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Jet Airways customer support has been notified about the posted complaint.

Jan 12, 2017

Updated by Pramod Wasudev These are recent emails:

Jet MHB
12/31/16 (11 days ago)

to me

Dear Mr.Wasudev,

We regret the delay in response.

Would request you to kindly inform which is your nearest airport in United states at which we can send the bag.

Sincerely,

Paramjit
Baggage Service Unit
Jet Airways(I) Ltd.

-----Original Message-----
From:   Pramod Gmail ([protected]@gmail.com)
Date:   Wednesday, December 21, 2016 12:49 PM
To:   [protected]@jetairways.com ([protected]@jetairways.com)
Subject: Re: 'ReferenceID=[protected]' ReferenceID=[protected]' Fwd: Reimbursement of Lost luggage

What do you mean when you write revert back? Either I want to be reimbursed for the lost luggage or I want you to reach my bag at my residence which is in U.s.A.You have been going round and round. I do need to resolve this matter as soon as possible. Besides loss of lugguage I have spent a lot of money on replacement.

Sent from my iPhone

On Dec 21, 2016, at 5:53 AM, Jet MHB <[protected]@jetairways.com> wrote:

Dear Mr.Wasudev,

This is in reference to your email dated December 12, 2016.

Would request you to kindly revert to the communications of our Cochin airport sent via mail .

Sincerely,

Paramjit
Baggage Service Unit
Jet Airways(I) Ltd.

-----Original Message-----
From:   pramod wasudev ([protected]@gmail.com)
Date:   Monday, December 12, 2016 09:52 PM
To:   Jet Mhb ([protected]@jetairways.com)
Subject: Re: 'ReferenceID=[protected]' ReferenceID=[protected]' Fwd: Reimbursement of Lost luggage

Dear Sir/Madam,

I am loosing patience that I am not receiving any correspondence from
you though I have sent several emails. This inaction is unacceptable
and forces me to take further action and even report this incidence to the
print media.
Pramod Wasudev
[protected]

On Thu, Dec 8, 2016 at 7:07 PM, pramod wasudev <[protected]@gmail.com> wrote:
Dear Sir/Madam,

I am getting impatient with your total silence about my lost luggage. You had promised
to do the settlement after 14 days. However as of today I have not received any communication.
Pramod Wasudev

Pramod Wasudev M.D.
[protected] Forwarded message[protected]
From: Jet MHB <[protected]@jetairways.com>
Date: Wed, Nov 30, 2016 at 5:16 AM
Subject: RE:'ReferenceID=[protected]' ReferenceID=[protected]' Fwd: Reimbursement of Lost luggage
To: "[protected]@gmail.com" <[protected]@gmail.com>

Dear Mr.Wasudev,

This has reference to your complaint regarding mishandling of your check in baggage during your travel from Mumbai to Cochin via 9W407 dated 19 Nov.

We candidly apologize for the inconvenience caused to you due to non – receipt of your check in baggage on arrival at Cochin airport.

Based on the feedback received from the Cochin airport and as per our policy guidelines we regret to inform that, we will not be able to compensate / offer any compensation for the delayed baggage.

Mr. Wasudev , please be assured your bag is still under trace. We have sent tracer messages for locating your baggage throughout our network, but are unable to locate your missing baggage at this point of time.

However, we will continue to trace the bag till 04Dec, 2016, please bear with us in the interim period.

As per delayed/missing baggage handling guidelines, any missing baggage that is not traced or found within 15 days from the date baggage is reported missing, it will be declared as ‘lost’ and our baggage claims department will update you on the further processing and further course of action.
Your patience is highly appreciated in this regard.

Sincerely,

Paramjit
Baggage Service Unit
Jet Airways(I) Ltd.

Jan 27, 2017

Updated by Pramod Wasudev Jet Airways are just sending prototype emails without taking any useful action about my lost baggage. It has been 2 months and 8 days since my baggage has been lost. I hope Consumer Complaint contact them again and send a stern massage.
Pramod Wasudev
Jan. 27.2017