[Resolved] Jet Airways — lost baggage samyak kapoor

Samyakkapoor

from Noida, Uttar Pradesh

Address:

1069RE

We travelled from hyderabad to amsterdam with stop-over at mumbai on 08-09 dec 2018. Our baggage was not received at our destination. After one day one of the bags was received at amsterdam and delivered. The second bag is still missing.
The file reference for the baggage is ams9w13134.

It has been 5 days since both klm and jet have not been able to find it and what even more discomforting is the lack of communication. We have received not a single communication regarding the search and end up calling daily to different countries over different time zones.

As of now, the situation is as follows:
- jetairways (Mumbai) is sure the placed the baggage our flight to ams
- klm could only find one bag and refuses to say anything about the second
- we are repeating the same conversation when we call klm

It seems klm wants to carry the search on for a few days to divert claims to jetairways.

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Jan 19, 2019

Complaint marked as Resolved

Jet Airways customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Jet Airways Customer Care's response Dear Sir,

This is with reference to the above issue raised with regard to your baggage.

So that we can assist you, would request you to please email your booking reference and complete contact details to our baggage team at [protected]@jetairways.com.

Thank you.

Guest Relations
Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com

Verified Support

Dec 18, 2018

Jet Airways Customer Care's response Dear Mr. Kapoor,

This has reference to your email above.

Kindly send an email to our Baggage team id [protected]@jetairways.com to enable them look into the issue and revert to you as we do not have your email id to share it with them.

Yours sincerely.

Sheryl Dsouza
Guest Relations