Jet Airways — Money refund for wrong booking done by technical issues with make my trip

Address:

Mumbai City, Maharashtra, 400072

Never in your life you can think of loosing rs.27000/- within 10 minutes because of such a scheming combination between airline known as "jet airways" and make my trip.com.
Such non cooperative staff..Useless people sitting at "helpline"which they call, where they can't give any solutions to the passengers.I want to name some of them.Mr.Shiv kumar. .Who doesn't know how to talk to the customers. .And a lady named ms richa sharma who assumed that she is the md & ceo of jet airways and she was the last one to whom someone should approach in a company like jet airways.
It will be of great help..If some human with logical mind can come back to a genuine customer.My mail id is [protected]@gmail.com.
See its a hard earned money. ..I can't loose my 27000..For no mistake of mine.