Jet Airways — not accommodated on a delayed flight

Address:

Kamrup Metropolitan, Assam, 781034

I would like to bring to fore a very unprecedented experience i had with jet airways at the guwahati airport on june 8, 2018. I arrived at the check-in 40 minutes before check in to guwahati-bagdogra flight (9w 926) which was scheduled for 14:05 hours. I requested to check if the flight is delayed and accommodate me as i was stuck in an unusual traffic for 1.5 hours which made me reach within 40 mins of departure. The officials ate the counter were young and inexperienced and dilly dallied and i missed out precious time. I was not accommodated inspite of repeated request that i was on the nick of time and i had an important media meeting to attend in siliguri. I rechecked message from jet airways on my google prompt that the flight was delayed until 14:58 hrs.

However, with no other option i had to purchase a different flight - vistara. The attendant at the jet airways counter to refused to deal with case and i had to tell her in no uncertain terms that if she continued to keep me waiting and look into my case i would be compelled to record the entire episode and upload it on my media and also call for press briefing at the guwahati press club of which i am an member.

I feel cheated as one because i was on the nick of time and two because the flight was delayed and had requested the officials to check and make some adjustments. I missed out my meeting and for which i shall pursue this case to its logical conclusion.

I am regular flyer with jet and have been associated with many positive exchanges as a journalist in the past and this treatment has left be baffled.

I spoke to the ground supervisor mr. Hrishikesh chowdhury and apprised him of the whole incident. He apologised but that does not give me any satisfaction as i was genuinely wanting some help and to ensure that i could attend an important meeting. The rush on my part was unavoidable as the traffic jam was extremely usual and took a lot of time.

I shall send this message out to the ceo and others and have also tweeted about it just to let you know.

Best regards
Bidhayak das
Senior journalist
And editor
The irrawaddy