Jet Airways — Not allowing purchase of excess baggage on line at discount as offered

Address:	Mumbai City, Maharashtra, 400706
Website:	jetairways.com

Dear Sirs, I had booked two sets of Jet Airways tickets online for Travel on GOA_BOM sector on 25th December 2015 for my family members headed by Dr Surendra Kumar Jain and party. PNR nos were TPZTWB (6pax) and WLKCNJ (4 pax). Payments were made by Netbanking account with HDFC Bank for former and by American Express Credit Card for the later. JET AIRWAYS website offer stated that excess baggage can be booked in advance "on line" at 25% discount on the excess baggage tariff payable at check in counter. I decided to book /buy excess baggage of 30/35 kg for ten passengers in advance on line. To my great disappointment the transaction could not be processed on line for booking excess baggage. On contacting the call centre no explanation was forthcoming. Written messages to customer care also did not yield a satisfactory response. Responses came each time after 7/8 days and then too without any proper explanation. Copies can be forwarded if desired. Eventually I was told that excess baggage cannot be bought at a discounted rate in advance if the tickets are originally purchased by payments from NetBanking and or by American Express Credit Card. Any other Credit or Debit Card would be acceptable. No logical reason or explanation was given. Eventually I had to buy 34 KG excess baggage @Rs 350/-per Kg and was made to pay Rs 11900/- and was denied the announced 25% discount of Rs.2975/-. Receipt # T[protected] My complaints are as under: 1.If travel tickets can be purchased by Net banking payment or by American Express Credit Card then why the excess baggage cannot be bought by same modes of payment. Why these modes are not excluded for booking travel tickets also. Also while booking by these payment modes online message should inform by a pop up saying that excess baggage cannot be paid by these modes so that customer can chose an alternative. 2. On the website while announcing the offer of 25% discount for online advance purchase of excess baggage why these exclusions are not mentioned explicitly or under "conditions apply". Is it not misleading advertising? 3.Is it not defficiency of service or malafide practice by JET AIRWAYS? What recourse do I have? Sharad Gupta /Dr. Surendra K. Jain Awaiting your guidance