Dear JioFiber Customer Care Team,
I would like to raise a complaint regarding the non-adjustment of vouchers available in my JioFiber account against the current month's bill.
My JioFiber billing cycle starts on the 1st day of every month. JioFiber regularly sends SMS reminders regarding bill generation and payment due dates well in advance whenever payment is required from the customer.
However, I currently have **two vouchers of ₹300 each, totaling ₹600**, available in my JioFiber account. Despite having these vouchers available, I was not provided with any reminder or notification before the bill was generated, informing me that the vouchers should be redeemed before the bill generation date.
The bill has now been generated for **₹706**, and I have been informed that the available vouchers can only be adjusted in the next billing cycle and that I am required to pay the full amount of ₹706 at present.
I find this approach unfair and a clear case of inadequate communication with the customer.
When JioFiber requires payment from the customer, multiple reminders are sent through SMS regarding bill generation and payment. Similarly, when a customer has vouchers/credits available in the JioFiber account that can reduce the payable bill amount, the customer should also be appropriately informed in advance so that the vouchers can be redeemed before the bill is generated.
Had I received such a reminder before the bill generation date, I would have redeemed the available ₹600 vouchers, and the current bill amount would have been reduced accordingly.
Therefore, I request you to kindly:
1. Review this matter and provide a proper explanation as to why no reminder/notification was provided regarding the available vouchers before the bill was generated.
2. Allow the available **₹600 vouchers to be adjusted against the current bill of ₹706**, instead of asking me to pay the entire amount.
3. If such adjustment is technically not possible, please provide a clear written explanation for the same and confirm why the customer was not informed about the voucher redemption requirement before bill generation.
4. Please also review your customer communication process so that customers are appropriately notified about available vouchers/credits before their billing cycle is completed.
I request you to treat this matter seriously and provide a fair resolution, as the issue has arisen due to a lack of timely communication regarding the vouchers available in my account.
I look forward to your prompt resolution.
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