Jio — deactivation of my wrong recharge of rs 99

Hi sir,
I have recharged my jio sim on 8th june with the rs99 plan which is activated since 13th august on my number. This plan is not working in my phone at all because i can't even call and use my data in any way with it.
I kindly request you to please deactivate my current plan because it disorder in my work and daily life.
I will be greatly thankful to you.