Jio — I have pay for Recharge but Recharge is not done

I have recharge my jio no. [protected] on 04/09/2022 at 02:16 AM by amazon Pay.
MY money has been debited but recharge was not done by jio
and after that there is no refund done by the both of of the company
Jio and Amazon.
Amount debited: ₹239 from my Bank
Bank Payment Reference ID:[protected]
Bank Account Holder Name : Prince Kumar
Bank Name: Kotak Mahindra Bank
Bank Account Number:[protected]
IFSC Code:KKBK0000811
Bank Branch: Chapra, Bihar 841301