Jio — Insurance policy not received, claim has to be made but can't apply as policy not on hand

Address:	400007
Website:	www.jio.net.in

My name is megha Zaveri. Have paid premium on 22nd october for 3rd year renewal. my father was admitted in month of november and december. i dont have any earning member in the family. wanted to do cashless admission but couldn't do as they never give policy soon after i pay premium. I had taken loan from outside for my father who was not woking because of health since last ten years. he passed away in the month of december. i have to repay loan which i had taken for his hospitalization. tried calling jio so many times in last four months. no phonecalls answered, no proper answers on email. is there anyone who can take this matter seriously. i dont know how i aM GOING TO repay the loan.