Jio — Jio I am complaining about the wrong recharge done to another number by mistake.

Address: Jio Head Office Address: Reliance Jio Infocomm Ltd, 5th Floor, Maker Chambers IV, 222, Nariman Point, Mumbai, Maharashtra, 400021 Ph No: +91 2244

Website: www.jio.com

I am Shankar, a customer of airtel prepaid service for the past 5 years.
On December 18, 2024, at 11:22 AM, I mistakenly recharged the wrong number. I recharged [protected] (Jio) with a ₹799 package instead of the intended number [protected] (Airtel).
Could you please transfer the recharge to [protected] or refund the amount of ₹799?
Transaction ID: PU014353C7YT95L99277
Amount: ₹799
I recharged an amount of 799 rupees for 84 days which is a smart pack.
As it was accidental, please kindly consider my request and refund the amount to my account so that it will be of great help.
I tried to call the customer care, but was not able to resolve the issue, as the call was not transferred to service operator.
Please consider my request and resolve the issue as soon as possible.
Thank you.