Jio — jio money bus tickets

I'm anil kumar kuruva, i used joimoney application to book a travel ticket from bangalore to hyderabad on 1 nov 17 to travel on 10 nov 17. I cancelled the same ticket from the same application on 9 nov 17. To confirm the cancellation, i called ticketsimply.com as i received an email of booking my ticket. They referred to joimoney team with customer care no. I called jio moneyteam and they said to drop an email stating it. After several communications, now they are asking for screen shot of cancellation ticket. But now i see the chat/log which i received at the time of cancellation is deleted. Today ticketsimply.com team called me asking screen shot of cancellation ticket, which i do not have. I need my money back after cancellation. I'm very much disappointed in this transaction. Please help me in getting my money back and assure others will not be cheated in the same way. It's not about the money but trust. I have lost trust on jio for these cheap tricks.