Jio — Jio recharge issue

I have recharged a 4G data voucher with 181 rupees but the internet facility Is not activated. I tried to contact customer care and they were such irresponsible with my call and disconnected in between. and later tried to contact 19914 to activate the upcoming plan they are saying I don't have any plans in the queue. in MY jio app, I can see the plan in the upcoming but do not have any option to activate it. kindly help me to do this it an office time and I am wasting it due to such irresponsible activity by this network provider.