Jio — Number discontinued when I was out of the country

Address:	Upkar society
Website:	Jio

My mobile number was discontinued when I was out of the country. When I came back and requested them to provide the same number to me (which has still not been allocated to anyone based on their records) they made me run unnecessary errands and have not provided any clarity on how I can acquire the same number again. This is a highly pressing matter for me as I have provided the same number in the government records and banks. Can you please let me know the next steps to acquit the same number again. I am honestly unable to understand why I can't get the number of my choice/ the number I owned before if it has not been allocated to someone else.