I am writing to you to raise an issue about: Post Paid Plans
Service request number: SR000014N2G7
The issue that I have experienced was: I have been sent a bill of about Rs. 1032, while I am on the 399 plan. I am being told by Jio this is because I have subscribed to the netflix premium plan. I did not subscribe to this. I have been wasting so much time contacting jio and netflix for the past few days to resolve this issue. jio claims they have nothing to do with the plan change. Yet when i see my netflix app, the plan is changed to premium. I tried to change it back to basic and free mobile plan, but netflix sends me an email stating jio has locked my plan to premium and is not allowing this plan change. I tried it many times and even the Jio customer care person tried it many times unsuccessfully. I even contacted customer care at netflix and they tried to change my plan, but they could not and again came with the answer that Jio has locked my plan and only they can change it. I requested netflix to close my netflix subscription, but they could not do it as only jio can do this. So, netflix is directing me back to jio for any change of plan or even cancellation. In jio, they keep repeating the same that only I or netflix can change the plan. What do you think i can do in this situation? Jio are accusing me that I am lying and netflix claims jio is responsible for plan change and they cannot do anything. Please resolve this issue asap as my bill payment date is near.
Reduce the bill to the subscribed Rs. 399 plan. Cancel my netflix and any other streaming option that may come with the Rs. 399 plan so that I may this problem does not occur in the future. Was this information helpful? | 
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