Jio — recharge done to my number got reflected to some other number

Address:

639004

I did 251rs recharge to my jiofi number today through the website jio.com. I signed in to their website by entering my jiofi number and then proceeded to recharge for 251rs. Once the recharge is successfully done there was a shocker. Recharge was done to my wife's number.
I communicated to customer care and asked either to refund my money or swap the recharge done to the incorrect number. But they said that i'm lying and i did recharge to my wife's number. I really got disappointed with their response and behaviour.