Jio — recharge not successful... I am going to file a case

Address:	Krishna Bhavan Thettivila Kalliyoor P.O, Thiruvananthapuram, Kerala, 695042
Website:	Jio

I had done mobile recharge on my jio no., on 6th december, 2019, at 22:10 worth ₹399. 2 times i had done the recharge via my jio app. The amount was deducted from my bank account, but the recharge did not reflect on my myjio account. On calling jiocare, i was told that i hadn't done any recharge, when in fact the amount got debited from my account.
Please resolve this matter as soon as possible.