Jiomart — Complaint against Jiomart for poor service and unauthorized order cancellation

Dear Sir/Madam,

I am writing to file a formal complaint against JioMart regarding the extremely disappointing and frustrating experience I had with their service. I placed an order on JioMart's platform on 1st July [Order Number:[protected]A-02], and I am deeply dissatisfied with the entire process from order placement to the unauthorized cancellation and subsequent lack of refund.

To begin with, the order was initially scheduled for delivery by 3rd July, as per the confirmation received. However, the delivery date was repeatedly postponed, causing inconvenience and uncertainty. On 6th July, to my surprise, I received a notification stating that my order had been returned without any prior information or consent from my side.

This unauthorized cancellation has left me highly dissatisfied and frustrated. Despite receiving a message stating that the order was dispatched and would be delivered shortly, JioMart took the decision to cancel it without any valid reason or explanation. This is a clear violation of consumer rights and highlights a lack of professionalism and commitment on their part.

Furthermore, the customer service experience has been abysmal. Despite numerous attempts to contact JioMart's customer support team to address the issue and seek a resolution, I have received no satisfactory response or support. They have failed to provide any clarity on the cancellation, and the process of refund has not been initiated, leaving me financially affected as well.

I strongly believe that JioMart's actions are in direct violation of consumer protection laws and regulations. Their poor service, unauthorized cancellation, and refusal to process the refund are clear indications of their disregard for customer rights and satisfaction.

Therefore, I kindly request the Consumer Complaint Court to intervene in this matter and hold JioMart accountable for their actions. I seek your assistance in resolving this issue promptly and ensuring that I receive a full refund for the cancelled order. Additionally, I urge the court to take appropriate action against JioMart to prevent such instances of poor service and consumer mistreatment in the future.

I have attached all relevant documentation, including order confirmation, cancellation notification, and any communication I have had with JioMart's customer support, as evidence to support my complaint.

I appreciate your attention to this matter and look forward to a fair resolution. Please let me know if any further information or documentation is required from my end.

Thank you for your prompt action and support in this regard.

Yours faithfully,
Mayur Godase