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Jiomart Complaints & Reviews

www.jiomart.com

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Updated: Feb 16, 2026

Complaints 923

Resolved

78

Unresolved

845

Bad 😕 It seems that Jiomart has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Jiomart reviews & complaints(923)

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Address: tumkur

Dear sir,
order placed through jio mart app on feb 27/2027 order not received but showing delivered compliant raised on 28th feb 2027 still i have not received any resolution kindly check & update me the same
order No:[protected]A
complaint no[protected]...

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Address: Shankarpur, Chalbazar, Gazole , Malda, Pin- 732124

Website: www.jiomart.com

I have received Elica kitchen chimney, which is damaged from front. I placed a return request but there is no updates after day 4. when my damaged product will be picked up and when will i get the refund? Jiomart order id:[protected]A. Invoice Id: SLLN[protected]...

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Today at 06:35 PM I ordered a "Kwality Wall's Slow Churned Alphonso Mango Ice Cream 700 ml" but its more than 2 hours it was not delivered. When 1 hour passed and the order was not delivered I contacted their customer service people they said your order should be delivered in 10-30 min as it is not delivered we will try to deliver it within 30 mins but it is more than 2 hours and the order is not delivered and now I'm calling to their customer...

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Address: Mumbai

I bought Audio Array AM-S1 speakers.
They were faulty.
While the online seller is only point of purchase the warranty is covered by Audio Array - Cambium Retail private limited.

They did not provide proper support. They just fooled around.
Do not buy audio array products.
They are cheap quality made in china and duplicate products.
They buy from Chinese small companies who make duplicate...

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Address: India

For the Order Number[protected]W

pl forward OTP to my email ID as there is some issue with SIM/Mobile

--
Regards,

K. V. Mirji Fr SO/H+
Fr General Manager, NFC, DAE
Krati Park Royal Sainikpuri
HYDERABAD - 94
Mob;- [protected]...

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Address: Ludhiana

Website: www.jiomart.com

Dear Support Team,

After deleting my previous account, I am unable to log in using the same phone number ([protected]). I would like to create a new account with this number, but the system is not allowing me to proceed.

Please refer to the error displayed in the image I have provided.

When I try to register, I receive the following error message:
“Oops! Something went wrong, please try...

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On 05-Nov, 2025, I purchased 1000/- Jio Mart Gift voucher from CRED to be utilized for purchase on Jio Mart. I redeemed the gift card for the purchase of 220/- cart value. The balance of 780/- didnot show up in my Gift Card balance, then I navigated through app to find the reason and then switched back to CRED and gone through the Terms & Conditions. The condition is that Gift card should be redeemed at once not multiple times. It was Crazy...

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Address: Bhuj

I bought Voltas Beko semi automatic washing machine having 5 years warranty on both motors in sept 2023. But after 2 years, the spin motor is not working so I complaint about this issue on 26 oct 2025. The technician came on 28 Oct 2025 and checked washing machine. He said that the spin motor needs to be replaced so when i receive motor from Jiomart will come and replace it. He took 400 rupees service charge and went. I am calling to jiomart...

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Complaint against
Jio Mart
(Online shopping)
Mumbai

Subject
Both the packets received in torn condition.
Making them replace the delivered items with fresh packets having properly manufacturing seal at the top.
Complaint lodged emailed to jio Mart but no response, no redressal from them.

Attached PDF file consists the image of the torn packets and also the screenshot...

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Website: jiomart.com

Hi. I did some groceries shopping on the JIOMART website on 28SEP25. I paid through GPAY and my transaction ID is CICAgOi4r6vUdw. The money was deducted but the order did not get placed as all the items are still showing in the cart. I waited for two days as the refund sometimes takes 48 hours. Today is 30SEP25 and I have not received any refund nor the items. Please help me with the refund. My mobile number used for the JIOMART online shopping...

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Address: Raxaul (845305)

I am writing to report an issue with my recent order, which I have not yet received. The tracking information shows that the order was returned.

I believe the return was caused by the delivery representative, who was misbehaving and shouting at me.

Please let me know what can be done to resolve this issue and kindly Find the details below of your representative

Name - Pappu ([protected])...

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Address: Mulanthuruthy, Cochin, Kerala

Ordered date : 21.09.25
Order No :[protected]A

I have got the order delivered by 3 of the items billed are missing

1) Coconut - 2 nos
2) Ginger
3) Garlic

Tried contacting the delivery person but he is not able to help....

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Hi Jio Mart Team,

A fraudulent transaction has been made using my mobile account. A payment of ₹18, 999 was processed via my ICICI Bank credit card (4647 48** **** 6008).

I request you to either refund the amount to the same payment method or do not deliver the product to the fraudster....

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Address: MUMBAI.

I ordered online for a nose hair trimmer.
Thy are not reachable easily.
I requested for refund.
They are not responding....

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Address: Jodhpur

Website: www.jiomart.com

Sir, on jiomart order id[protected]A on 12 aug 2025 from my no. [protected]
I have purchased 3pkt bhikaram chandamal falahari mixture 200gm in 105rs(35 per pkt)
While delivery I have recieved 140gm each pack
Then I raise complains in jiomart app
They issue refund of one pkt 35 rs instead of all 3 pkts 35*3=105 rs
Thn I raise complains multiple times
Total 7 complaint I have raised
Also...

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Address: JIOMART PUNE (online shopping)

Website: www.jiomart.com

I received a near-expiry product (Muesli, Expiry: 07/08/2025) under Order ID:[protected]A.

This is unacceptable as it leaves me very limited time to consume the product safely.

Kindly arrange for a refund or replacement at the earliest. Attached are photos as proof.

Awaiting your prompt resolution.

Regards,
Ajeet Shah
+[protected]...

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Address: Thiruvalla Kerala

I have placed an order against the items in my cart for Rs 261/- on 18.07.25., in th Jiomart shopping site. The amount get debited to my account but the items are still remaining in my cart. Please arrange to reverse the amount of Rs261/- debited to my account on 18.07.25
Koshy M K mob: [protected]

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Address: Reliance Retail Ltd., Maker Chambers IV, Nariman Point, Mumbai, Maharashtra 400021

I purchased a ₹1500 JioMart gift card and used ₹117 for an order which later got cancelled. ₹117 was refunded to my wallet, but the remaining ₹1383 was blocked without warning.

At no point was I informed (via pop-up, T&C, or instructions) that gift cards must be used in full in a single transaction. This critical clause was hidden or absent, making this an unfair practice.

My grievance was registered...

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Address: Rajneesh Madhok, Advocate, Railway Road,

⚠️ Issue Summary:

I placed an order worth ₹14, 399 on JioMart (Shipment ID:[protected]A-01).
I did NOT cancel the order.
JioMart cancelled it unilaterally, citing “technical issues” — but they can’t provide a clear reason.
They now ask me to repay for the same product, while refunding your earlier payment by 4th July 2025.
✅ Legal & Practical Position:

This is...

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Didn't give me a product, and never gave me a refund either when asked for the same they lied and couldn't even give me a transaction ID. Very disappointed in Reliance....

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Recent comments

Dear sir,

order placed through jio mart app on feb 27/2027 order not received but showing delivered compliant raised on 28th feb 2027 still i have not received any resolution kindly check & upd...

7 hours 53 minutes ago