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Jiomart Complaints & Reviews

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Updated: Feb 16, 2026
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Jiomart reviews & complaints(923)

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R
rudresh.kvr
from Chennai, Tamil Nadu
Mar 3, 2026
Mar 3, 2026
This thread was updated on Mar 3, 2026
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Order not received refund not done

Address: tumkur

Dear sir,
order placed through jio mart app on feb 27/2027 order not received but showing delivered compliant raised on 28th feb 2027 still i have not received any resolution kindly check & update me the same
order No:[protected]A
complaint no[protected]...
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R
Rishu Mandal
Feb 16, 2026
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No updates about Return of damaged product received

Address: Shankarpur, Chalbazar, Gazole , Malda, Pin- 732124
Website: www.jiomart.com

I have received Elica kitchen chimney, which is damaged from front. I placed a return request but there is no updates after day 4. when my damaged product will be picked up and when will i get the refund? Jiomart order id:[protected]A. Invoice Id: SLLN[protected]...
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@shishS#@w
from Kolkata, West Bengal
Feb 12, 2026
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not delivered order

Today at 06:35 PM I ordered a "Kwality Wall's Slow Churned Alphonso Mango Ice Cream 700 ml" but its more than 2 hours it was not delivered. When 1 hour passed and the order was not delivered I contacted their customer service people they said your order should be delivered in 10-30 min as it is not delivered we will try to deliver it within 30 mins but it is more than 2 hours and the order is not delivered and now I'm calling to their customer...
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M
meaknlo
Nov 21, 2025
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Do not buy Audio Array AM-S1 and other products

Address: Mumbai

I bought Audio Array AM-S1 speakers.
They were faulty.
While the online seller is only point of purchase the warranty is covered by Audio Array - Cambium Retail private limited.

They did not provide proper support. They just fooled around.
Do not buy audio array products.
They are cheap quality made in china and duplicate products.
They buy from Chinese small companies who make duplicate...
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K
kvmirji
from HYDERABAD, Andhra Pradesh
Nov 19, 2025
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OTP related

Address: India

For the Order Number[protected]W

pl forward OTP to my email ID as there is some issue with SIM/Mobile

--
Regards,

K. V. Mirji Fr SO/H+
Fr General Manager, NFC, DAE
Krati Park Royal Sainikpuri
HYDERABAD - 94
Mob;- [protected]...
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T
Tilak Raj 987
from Ludhiana, Punjab
Nov 14, 2025
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Subject: Unable to Create a New Account Using the Same Phone Number

Address: Ludhiana
Website: www.jiomart.com

Dear Support Team,

After deleting my previous account, I am unable to log in using the same phone number ([protected]). I would like to create a new account with this number, but the system is not allowing me to proceed.

Please refer to the error displayed in the image I have provided.

When I try to register, I receive the following error message:
“Oops! Something went wrong, please try...
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K
Krishna Hithartha
from Bengaluru, Karnataka
Nov 5, 2025
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Gift Card Partial Redemption

On 05-Nov, 2025, I purchased 1000/- Jio Mart Gift voucher from CRED to be utilized for purchase on Jio Mart. I redeemed the gift card for the purchase of 220/- cart value. The balance of 780/- didnot show up in my Gift Card balance, then I navigated through app to find the reason and then switched back to CRED and gone through the Terms & Conditions. The condition is that Gift card should be redeemed at once not multiple times. It was Crazy...
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H
h_parmar31
from Bhuj, Gujarat
Nov 3, 2025
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Semi Automatic Washing Machine

Address: Bhuj

I bought Voltas Beko semi automatic washing machine having 5 years warranty on both motors in sept 2023. But after 2 years, the spin motor is not working so I complaint about this issue on 26 oct 2025. The technician came on 28 Oct 2025 and checked washing machine. He said that the spin motor needs to be replaced so when i receive motor from Jiomart will come and replace it. He took 400 rupees service charge and went. I am calling to jiomart...
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R
rameesh agarwal
Nov 1, 2025
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Torn packets received. Complaint app malfunctioning

Complaint against
Jio Mart
(Online shopping)
Mumbai

Subject
Both the packets received in torn condition.
Making them replace the delivered items with fresh packets having properly manufacturing seal at the top.
Complaint lodged emailed to jio Mart but no response, no redressal from them.

Attached PDF file consists the image of the torn packets and also the screenshot...
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D
dinardes
from Thane, Maharashtra
Sep 30, 2025
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JIOMART online shopping

Website: jiomart.com

Hi. I did some groceries shopping on the JIOMART website on 28SEP25. I paid through GPAY and my transaction ID is CICAgOi4r6vUdw. The money was deducted but the order did not get placed as all the items are still showing in the cart. I waited for two days as the refund sometimes takes 48 hours. Today is 30SEP25 and I have not received any refund nor the items. Please help me with the refund. My mobile number used for the JIOMART online shopping...
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R
Raj Shekhar Tiwari
Sep 23, 2025
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Unethical Behaviour

Address: Raxaul (845305)

I am writing to report an issue with my recent order, which I have not yet received. The tracking information shows that the order was returned.

I believe the return was caused by the delivery representative, who was misbehaving and shouting at me.

Please let me know what can be done to resolve this issue and kindly Find the details below of your representative

Name - Pappu ([protected])...
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Address: Mulanthuruthy, Cochin, Kerala

Ordered date : 21.09.25
Order No :[protected]A

I have got the order delivered by 3 of the items billed are missing

1) Coconut - 2 nos
2) Ginger
3) Garlic

Tried contacting the delivery person but he is not able to help....
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R
Reshu Choubey
Sep 20, 2025
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Fraud Transaction on 20Sep 2025 of rs 18999

Hi Jio Mart Team,

A fraudulent transaction has been made using my mobile account. A payment of ₹18, 999 was processed via my ICICI Bank credit card (4647 48** **** 6008).

I request you to either refund the amount to the same payment method or do not deliver the product to the fraudster....
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S
Sabbisetti Rao
from Eluru, Andhra Pradesh
Sep 16, 2025
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Defective and not working product delivered!

Address: MUMBAI.

I ordered online for a nose hair trimmer.
Thy are not reachable easily.
I requested for refund.
They are not responding....
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P
Paliwaldpk
from Lucknow, Uttar Pradesh
Aug 22, 2025
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They send me different item n not giving full refund

Address: Jodhpur
Website: www.jiomart.com

Sir, on jiomart order id[protected]A on 12 aug 2025 from my no. [protected]
I have purchased 3pkt bhikaram chandamal falahari mixture 200gm in 105rs(35 per pkt)
While delivery I have recieved 140gm each pack
Then I raise complains in jiomart app
They issue refund of one pkt 35 rs instead of all 3 pkts 35*3=105 rs
Thn I raise complains multiple times
Total 7 complaint I have raised
Also...
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A
ajeetshah
from Pune, Maharashtra
Jul 30, 2025
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Received a near-expiry product and JIOMART is not replacing or giving refund

Address: JIOMART PUNE (online shopping)
Website: www.jiomart.com

I received a near-expiry product (Muesli, Expiry: 07/08/2025) under Order ID:[protected]A.

This is unacceptable as it leaves me very limited time to consume the product safely.

Kindly arrange for a refund or replacement at the earliest. Attached are photos as proof.

Awaiting your prompt resolution.

Regards,
Ajeet Shah
+[protected]...
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K
Koshy6706
from Thiruvalla, Kerala
Jul 20, 2025
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Address: Thiruvalla Kerala

I have placed an order against the items in my cart for Rs 261/- on 18.07.25., in th Jiomart shopping site. The amount get debited to my account but the items are still remaining in my cart. Please arrange to reverse the amount of Rs261/- debited to my account on 18.07.25
Koshy M K mob: [protected]
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    N
    nischay230
    from New Delhi, Delhi
    Jul 3, 2025
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    Gift Card Money Blocked Without Notice 1383 Not Refunded

    Address: Reliance Retail Ltd., Maker Chambers IV, Nariman Point, Mumbai, Maharashtra 400021

    I purchased a ₹1500 JioMart gift card and used ₹117 for an order which later got cancelled. ₹117 was refunded to my wallet, but the remaining ₹1383 was blocked without warning.

    At no point was I informed (via pop-up, T&C, or instructions) that gift cards must be used in full in a single transaction. This critical clause was hidden or absent, making this an unfair practice.

    My grievance was registered...
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    R
    rajneesh madhok
    from Ludhiana, Punjab
    Jun 28, 2025
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    Unjustified cancellation of Prepaid order by JIO Mart and Demand of Repay again

    Address: Rajneesh Madhok, Advocate, Railway Road,

    ⚠️ Issue Summary:

    I placed an order worth ₹14, 399 on JioMart (Shipment ID:[protected]A-01).
    I did NOT cancel the order.
    JioMart cancelled it unilaterally, citing “technical issues” — but they can’t provide a clear reason.
    They now ask me to repay for the same product, while refunding your earlier payment by 4th July 2025.
    ✅ Legal & Practical Position:

    This is...
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    M
    Mimansha Ojha
    Jun 16, 2025
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    Ate my money

    Didn't give me a product, and never gave me a refund either when asked for the same they lied and couldn't even give me a transaction ID. Very disappointed in Reliance....
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