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Jiomart Complaints & Reviews

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Updated: Mar 2, 2025
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Jiomart reviews & complaints(898)

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S
Sana26
Mar 2, 2025
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Refund issues

My order was canceled, but my ₹2400 refund is still pending. Despite multiple calls, emails, and chats, there’s been no response. Kindly resolve this immediately #ConsumerRights #JioMart...
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sanket128
Nov 5, 2024
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Mobile phone not delivered

Address: Mumbai, Maharashtra

Hello,

I have ordered mobile phone from jiomart on 25.10.2024 and done payment on same day.

but till today i.e 05.11.2024 i didnt get my product also not getting any update of same . also not able to cancel the product for money.

order id id :[protected]M

i am in trouble please do something useful.

sanket...
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MithunViswanath
from Kannur, Kerala
Sep 28, 2024
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jiobharat k1 karbonn 4g keypad phone with jiocinema, jiosaavn, jiopay (upi)

Address: 3rd Floor, Court House Lokmanya Tilak Marg, Dhobi Talao,Mumbai 400002
Website: www.jiomart.com

On 18th September 2024 I purchased jiobharat K1 karbonn 4g keypad phone through MyJio app.
The website mentioned that the phone supported Jiopay UPI payment to send and receive money.
But when the phone was received app was not seen installed in the phone.

I raised a request to return the product. The return request was later rejected.
The reason for the rejection was that I did not attend the call. The...
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Sireesha Yadav
Jun 17, 2024
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Regarding refund of the returned products.

I have returned the 2 products that I have purchased on jiomart.
I got the delivery of the products on 17th and 22nd May 2024 respectively.
I have returned the products on 22nd and 28th May 2024 respectively, but till now I didn't get my refund....
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prasenjitsanyal2222
from Kolkata, West Bengal
May 31, 2024
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Address: Kolkata

I am a regular customer of Smart Bazar, first time i had placed an order through Jio Mart app, received the materials 2 days later.

I have opened the fortune 10kgs rice today and found stale and smelling chunk rice inside the sealed packet. I have been trying to contact customer care dept. but toll free number is not reachable to customer care executive.

Please help me as soon as possible, i have a cancer patient at home, need rice at home for feeding.

Please treat this as urgent.
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    R
    rameesh agarwal
    May 26, 2024
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    Arrogant delivery man. Repeated complaint but no response.

    Complaint against
    Jio Mart
    Online grocery shop
    Mumbai

    Subject
    Very rude behaviour arrogant attitude of jio Mart delivery people, rohingya delivered items on floor and damaging them, delivery COD order but never bring any change and consequently always creating scene. And when opposed, we face rude and arrogant attitude. And the most bitter parties still after complaining to the jio Mart the persistently...
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    U
    unjustwarrior
    from Delhi, Delhi
    May 8, 2024
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    Failures in the services

    Website: www.jiomart.com

    I am having an issue with my laptop battery and I need it to be replaced. However, I require my invoice with the service tag for the replacement process. Unfortunately, the service tag was misprinted on the invoice. I raised a complaint regarding this on March 27, 2024, and was informed that the issue would be resolved by April 1, 2024. However, it has been over a month, and no solution has been provided yet. if no solution will be given...
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    1
    12vermaashish
    Apr 26, 2024
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    Complaint regarding defective product order from jiomart - order ID 17136951700116846M

    On April 21, 2024, I placed an order for a Pigeon electric kettle 1.5 ltr with the order ID[protected]M. The product was delivered to me on April 24, 2024.

    Upon receiving the product, I discovered that the electric kettle is not functioning properly. Despite the indicator blinking, the kettle fails to heat water. Consequently, I immediately initiated a return request on JioMart, hoping to receive a replacement for the...
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    M
    made in china
    from Delhi, Delhi
    Apr 19, 2024
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    Ordering

    Address: aditya mega city mph3, vaibhav khand ind

    Money deducted order not confirmed...
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    R
    ravindsi
    Apr 12, 2024
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    Refund issue and horrible customer support

    Address: 766, AECS Layout, A Block, 5th Main, 10th Cross

    Hi Team,

    This is 4 th time I am raising this issue. Already 3 complaints has been resolved with
    out proper resolution.

    Details are as follows.

    Ref ticket reply:

    As we checked transaction against (order ID/Txn no[protected]A ₹808.00 10 Mar 2024, 12:46 20240310010950000973566839647619063 UPI PAYTMPG Payment Failed[protected]A ₹808.00 10 Mar 2024, 12:45...
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    Kartik.Kapoor00911
    Apr 6, 2024
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    JioMart's service falls short of expectations. Delivery times are inconsistent, with frequent delays, and customer service is virtually non-existent. Product quality is often subpar, and items arrive damaged or spoiled. The website interface is clunky, making navigation frustrating. Overall, a disappointing shopping experience that lacks reliability and quality.
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      R
      Rakeshkumar30
      from Jhalawar, Rajasthan
      Mar 3, 2024
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      Complaint Regarding Inability to Return Faulty Product and Poor Customer Service from Jiomart

      Fraud Website Link: https://www.jiomart.com/

      I placed an order with Jiomart on 5th January 2024. Today is 3rd March 2024, and I'm still facing issues with my order. Despite Jiomart's policy stating that products can be returned within 7 days, I received a faulty product. When I tried to return it through the Jiomart website, I couldn't find the option to do so in the order list.

      I reached out to Jiomart customer...
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      K
      KartikSarwan111
      from Pune Metropolitan Area, Maharashtra
      Mar 2, 2024
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      Refund not yet received Yet

      Hello Sir / Ma'am,

      Namaste!

      Iam Kartik Sarwan Ordered products from Jio Mart but not yet received the refund I have ordered by products on 10th feb, my money was debited from account but orders were not listed in the jiomart portal. Connected with the Customer support they told you'll get the refund with in 7 days still not received Please Help me out in this....
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      K
      Karthick157
      from Chennai, Tamil Nadu
      Feb 22, 2024
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      Refund not processed long days for Returned Order

      Order number :[protected]W it was return picked on Fri, 02 Feb 06:22 PM and Return Completed on Mon, 12 Feb 04:52 PM. Till the date of 22 Feb 2024 the refund not processed in the jiomart merchant side. I shared the bank details with canceled cheque lief image and ticket was raised Ticket ID :[protected]. This was marked resolved status without providing no solution. I have never seen in my life this type of fraud JioMart merchant....
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      K
      kambha
      Feb 16, 2024
      Apr 9, 2024
      This thread was updated on Apr 9, 2024
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      Refund for wrong product

      Ordered unsalted roasted peanuts via order#[protected]A and received SALTED peanuts. When contacted, initially they agreed to refund for wrong item and asked to upload cancelled cheque, but due to issue with the chat window, unable to upload cancelled cheque image and the rep informed to contact again.
      When contact again, JioMart refused to refund the amount....
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      G
      Ganesh5413
      from Hyderabad, Andhra Pradesh
      Feb 2, 2024
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      Delivery Delayed

      I ordered an electronic item from jiomart on 29th February through online payment(₹78, 000). The estimated delivery date was on 1st February. Till now I haven't received the product. The order delivery status is changing day by day. I'm calling the customer care everyday and asking for order status. They are saying they can't give a confirmation on the order date. They are not giving any reason for the delay. They are saying that they don't...
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      S
      sopna kesavan
      Jan 24, 2024
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      Worst customer service and confirmation

      Address: 62/16 A abbai street, Annasalai

      I recently placed an order (Order Number:
      [protected]W ) and faced several challenges:

      The JioMart application was inaccessible for nearly 30 minutes, delaying my order update.
      I haven't received any confirmation email/whatsapp/message.
      Despite multiple attempts to contact customer support, I encountered unhelpful responses and difficulty in communication. The two female representatives lacked proficiency...
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      Akhila madhire
      Jan 7, 2024
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      About returning the order

      I received the wrong item.I need to return the order. I have been raising the complaint since 10 days but no updates from that side
      Order I'd[protected]A...
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      S
      Shaziyaashemu
      Dec 28, 2023
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      Product was not delivered

      Ticket No:[protected]

      Dear All,

      I was not delivered a product of 2 bags of rice amounting to rs.178/- for which I had prepaid the amount. I had called up the customer service and raised a complaint about the same, but even after 18 days of raising the complaint, no refund has been received. They keep telling that I will get the refund in next 3 days, but no action on the same. Kindly help me with this. br...
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      Shaziyaashemu
      Dec 26, 2023
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      Product was not delivered refund not received

      Address: Noida

      I was not delivered a product of 2 bags of rice amounting to rs.178/- for which I had prepaid the amount. I had called up the customer service and raised a complaint about the same, but even after 18 days of raising the complaint, no refund has been received. They keep telling that I will get the refund in next 3 days, but no action on the same. Kindly help me with this.
      Credit note:T[protected]
      Request Id:[protected]br...
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