[Resolved] Jiomart — Expire product (coconut) delivered

[Resolved] Jiomart — Expire product (coconut) delivered

S somdebasish from Hyderabad, Telangana Sep 3, 2021 Sep 16, 2021 This thread was updated on Sep 16, 2021

Damaged coconut delivered. Order No.:[protected]M dated August 19 20212 Yahoo / Sent [protected]@yahoo.com To: [protected]@jiomart.com Sun, Aug 22 at 9:48 AM Hi, Please find attached the screenshot of your rotten/damaged/expired one coconut which you delivered to me yesterday. I ordered two pieces out of which you only delivered one and that too a rotten one. UNHAPPY WITH YOUR SERVICES AND INFERIOR QUALITY PRODUCT! It's also worth mentioning again here that you have NOT delivered 3 items on this order. 1. Paneer 2. Coconut (now it becomes 2 as ordered - 1 damaged and 1 not delivered) 3. Tomato Please compensate adequately and initiate refund and/or arrange to deliver them and delight your customer with compensation or otherwise in order to regain the trust. NOT HAPPY! LOSING TRUST!! Debasish Som NO REFUND MADE FOR damaged/expired Coconut delivered. Order No:[protected]M dated August 19, 2021 Ticket No:[protected] Yahoo / Inbox debasish som Dear Sir/Madam, Please clarify specifically. Originally vide above order number, 2 coconuts were ordered on August 19, 2021. Prices of which were Rs.20/- each. You could only deliver one coconut to me, which too was later was found to be damaged/rotten/expired. On August 22, 2021 with screenshots, I mailed you (Original ticket number was Ticket No:[protected] dated 22nd August and later again as per your customer care executive’s advice, re-complained with Ticket No:[protected], but NO REFUND AS OF DATE HAS BEEN MADE. You have only REFUNDED Rs.113.46/- for the items not being delivered to me which does NOT Rs.20/- DAMAGED coconut. Please let me know what is you stand on REFUNDING THE DAMAGED COCONUT amount, which is Rs.20/- which you have NOT made so far to me. Gross deficiency in rendering services and supplied expired item, for which no REFUND made after repeated queries. Regards, Debasish Som [protected] Tue, Aug 31 at 7:21 AM JioMart To: [protected]@yahoo.com Tue, Aug 31 at 12:26 PM Ticket No:[protected] Dear Mr. Som, Namaste! With reference to your email, we regret the inconvenience caused to you due to quality issue. We have raised your complaint, and your complaint number is [protected]. We will provide you with a resolution by EOD of[protected]. We appreciate your patience. You can also check the status of your refund through website/application on self help tool by following the below path-click on orders select order you are looking for- click on my refund. Should you need any further assistance, please log-on to our website www.jiomart.com. Dhanyavaad. Team JioMart Hide original message On 31 Aug, 2021 07:24 AM, JioMart wrote: Ticket No:[protected] Dear debasish som, Namaste! This is an automated email to confirm that we have received your email. We will work on it and get back to you tomorrow. Thank you for contacting us; your complaint number is [protected] To check your order delivery status or refunds, please log on to JioMart App and click on My Account. Should you need any further assistance, please log-on to our website www.jiomart.com. Thank You for your patience, and we look forward to serving you soon. Dhanyavaad. Team JioMart Ticket No:[protected] Dear Sir/Madam, Please clarify specifically. Originally vide above order number, 2 coconuts were ordered on August 19, 2021. Prices of which were Rs.20/- each. You could only deliver one coconut to me, which too was later was found to be damaged/rotten/expired. On August 22, 2021 with screenshots, I mailed you (Original ticket number was Ticket No:[protected] dated 22nd August and later again as per your customer care executive’s advice, re-complained with Ticket No:[protected], but NO REFUND AS OF DATE HAS BEEN MADE. You have only REFUNDED Rs.113.46/- for the items not being delivered to me which does NOT Rs.20/- DAMAGED coconut. Please let me know what is you stand on REFUNDING THE DAMAGED COCONUT amount, which is Rs.20/- which you have NOT made so far to me. Gross deficiency in rendering services and supplied expired item, for which no REFUND made after repeated queries. Regards, Debasish Som NO REFUND RECEIVED AS OF DATE +1 photos Was this information helpful? No (0) Yes (0)
Jan 29, 2023 Complaint marked as Resolved Refund made... thanks! Sep 03, 2021 Updated by somdebasish NO REFUND MADE Sep 08, 2021 Updated by somdebasish Still no REFUND MADE to me by JioMart. No reply back . No resolution provided as promised by September 3, 2021. Called customer care, and is being told refund initiated, but not reflecting. When asked why, i am told to wait for another 7 days that is September 10, 2021 What is this happening with JioMart? Please let me know... On Tuesday, August 31, 2021, 12:26:34 PM GMT+5:30, JioMart <[protected]@jiomart.com> wrote: Ticket No:[protected] Dear Mr. Som, Namaste! With reference to your email, we regret the inconvenience caused to you due to quality issue. We have raised your complaint, and your complaint number is [protected]. We will provide you with a resolution by EOD of[protected]. We appreciate your patience. You can also check the status of your refund through website/application on self help tool by following the below path-click on orders> select order you are looking for- click on my refund. Should you need any further assistance, please log-on to our website www.jiomart.com. Dhanyavaad. Team JioMart Sep 11, 2021 Updated by somdebasish TODAY IS SEPTEMBER 11, 2021. COMPLAINT RAISED WITH SCREEN SHOT ON AUGUST 22, 2021, Ticket No: [protected] ARISING OUT OF Order No.:[protected]M dated August 19 2021 As of date, NO REFUND made OR INITIATED. ALMOST GOING TO BE ONE MONTH NOW. CALLED FOR HELP JIOMART CUSTOMER CARE at[protected] but to no avail. None from JioMart even felt necessary to inform/contact or message me about the resolution as mentioned in their mail. Failed their deadline for their resolution by September 3rd, 2021. Very unfortunate!! PLEASE TAKE STEPS SO THAT TENS AND THOUSANDS OF INNOCENT PEOPLE ARE NOT CHEATED IN THE NAME OF ONLINE SHOPPING On Tuesday, August 31, 2021, 12:26:34 PM GMT+5:30, JioMart <[protected]@jiomart.com> wrote: Ticket No:[protected] Dear Mr. Som, Namaste! With reference to your email, we regret the inconvenience caused to you due to quality issue. We have raised your complaint, and your complaint number is [protected]. We will provide you with a resolution by EOD of[protected]. We appreciate your patience. You can also check the status of your refund through website/application on self help tool by following the below path-click on orders> select order you are looking for- click on my refund. Should you need any further assistance, please log-on to our website www.jiomart.com. Dhanyavaad. Team JioMart Sep 11, 2021 Updated by somdebasish JIOMART HAS RAISED A COMPLAINT SUO MOTO DISCARDING MY ORIGINAL COMPLAINT, BUT STILL NO REFUND RECEIVED TO DATE SEPTEMBER 11, 2021. THIS NOW COMES UNDER DEFICIENCY IN SERVICE Section 2 (11) of Consumer Protection Act, 2019 defines Deficiency of Service as “any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person... Sep 14, 2021 Updated by somdebasish On Calling customer Care service of JioMart, I have been told by Ms. Mandeep Kaur that my earlier ticket numbers have been closed, but nobody informed or contacted me in spite of several followup calls/mails to JioMart by me and nobody bothered to inform me about the decision of their closing tickets without any resolution, which is arbitrary. Therefore, when I explained to her in detail again about what possibly went wrong at JioMart's end, Ms. Mandeep Kaur raised another fresh complaint arising out of the above-mentioned order concerning expired coconut delivered to me and my complaint raised on August 22, 201 with screenshots. The NEW COMPLAINT NUMBER she shared with me is [protected] dated September 12, 2021 and assured me it will be done this time as she verbalised understanding of the issue. Today, I spoke again to the escalation team staff, Ms Shabnam, she also verbalised understanding of the issue in question and assure me that she would escalate with the concerned refund determining team and give me a call back with the resolution. STILL THE REFUND HAS NOT BEEN CREDITED... WHY?? Sep 15, 2021 Updated by somdebasish Arbitrarily opening complaint ticket number when called customer service of JioMart and ARBITRARILY CLOSING the ticket number WITHOUT INFORMING THE CONCERNED CUSTOMER ABOUT THE RESOLUTION... Today when I called customer care service, I have been told that the ticked # [protected] dated September 12, 2021 raised by Ms. Mandeep Kaur(customer care associate JioMart) has been closed, but I was not intimated about the resolution/reason before closing the ticket and again another ticket has been raised yesterday September 14, 2021 and I have asked to wait for another 24-48 hours for the resolution from the back-end team/concern person. This kind of statement I have been hearing since August 22, 2021 when I first raised my original complaint through mail with screenshot of the damaged/expired coconut delivered to me on August 21, 2021. It is going to be one month now without any REFUND. HOW FUNNY IS JIOMART!! PLEASE BE AWARE OF SUCH HAPPENINGS. JIOMART HAS STARTED CHEATING PEOPLE BY NOT GIVING REFUNDS OF THE DAMAGED/EXPIRED PRODUCT THAT THEY SUPPLY AFTER EXPLAINING IN DETAILS THE ISSUE WITH SCREENSHOT...!! VERY UNFORTUNATE!! Sep 15, 2021 Updated by somdebasish Even I got a call from number [protected] and when I picked the call, I am informed that he is calling from JioMart and when I was about to start, he disconnected the call. Tried to call back, but to no avail. This they do just to SAVE THEIR SKIN just to guard ADVERSITY/cumbersome situation in future and to KEEP A RECORD THAT THE CUSTOMER IS NOT PICKING UP THE CALL . HOW SHAMELESS!! Sep 16, 2021 Updated by somdebasish Again called customer care service of JioMart TODAY at around 11:57 a.m. to know that STATUS of my REFUND. I have been told by customer care associate, Rahul, that again he has raised another flag/complaint from his end SHARING my screenshot WITH IT of the damaged/expired coconut from my original complaint raised on August 22, 2021. The ticked/docket numbers raised on 12th september by Ms. Mandeep Kaur and subsequently on September 14, 2021 by Ms. Shabnam were ARBITRARILY CLOSED by the BACK-END team WITHOUT intimating or informing the CONCERNED customer about the resolution they have determined. If REFUND process has been initiated, WHY SMS was not sent to the customer INTIMATING him about it and SEE OR MADE SURE IF the AMOUNT HAS BEEN CREDITED to the BONA FIDE customer's account / wallet BEFORE CLOSING the ticket. These things also proves there is NONE TO MONITOR THE CALL OR ISSUE AS THEY CLAIM. NOT at all ACCEPTABLE ... THIS PROVES HOW IRRESPONSIBLE JIOMART IS !!
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