Jiomart — Goods not sent and money not refunded

Address:	Navi Mumbai
Website:	www.jiomart.com

Service request # [protected]
Ordered for 2 kgs onion & 6 bananas
Received only 1 kg onion & 3 bananas
Next day, they had promised that they would send the balance. It's been 2 weeks now and they havent sent yet. Plus they are not replying on the mails

Order #[protected]m
Had ordered goods worth 260/- and they failed to deliver and hence i asked them to refund. They refunded only 160/- and since then i'm following up with them on the same mail for 2 weeks and nothing initiated from their side.

I even tried to follow their escalation matrix and sent to [protected]@jiomart.com but in vain.

It's not the matter for some 120/- but it's the way they treat their customers... Really pathetic. Have attached the screenshot of their standard replies.