| Address: | RELIANCE RETAIL LIMITED Bidalur Village thyamangondlu Hobli Nelamangala Taluk BANGALORE-562123 | | Website: | jiomart.com |
I have order iphone 12 128gb blue mobile through jio mart app on 22nd dec 2022, the order was delivered on 25th, when i opened the package the box was opened and strip wraps box cover opened, mobile was missing inside the box and only cable and some paper works was there, on the same day i have raised a request for return even they are not doing that also, i have made more than 50 calls to customer care of jiomart, there is no proper solution from them and every time they will tell to wait for 48hrs from past 13 days and i asked them to transfer the call to manager or any higher authority so that they can solve the issue, after raising 2 compliant on consumner forum 2 people called me from jiomart grievance department on 7th jan 2023 name called sharmila and srikanth talked more than 30min and promised me that the issue will be solved before 13th jan 2023 i have recoreded there call, till now they didnt solve my issue and they are not delivering my product or refunding my money worth 60900, each and every customer care agents are telling they dont have any manager or team lead, whenever i ask for status of my compliant they will disconnect my call, i have already informed that i have raised a compliant in consumer forum they told that they dont care about i think this is the 1st indian company who dont care about indian laws, i have already mailed many complaints through email no one is giving proper response, for each and every email they are copy pasting same reply, on 9th jan 2023 my first emi started, please consumer forum help me from this jiomart by making my money refund.
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