Jiomart — Its already been a month - not resolved

Website:

www.jiomart.com

Order I’d :[protected]A

I have placed order on jiomart 12/12/2020 then next day I received call from jio mart the guy said mam order something else this is out of stock and he said I will get refund back in two days I said ok but the thing is that i[censored] had products out of stock how come it’s added in the cart and order get placed I do online shopping for everything never happened like that. Next I got email u will get refund in 3 to 5 working days nothing received. Then I emailed to their support email I’d [protected]@jiomart.com everytime I send email they give ticket I’d and says it takes 7 working days to refund
i placed order on 12th it’s 11th January today how many days takes to jio to count 7 working days
I called customer service 3 days back one of the consultant he said plz wait 24 to 48 hrs you will get refund in wallet nothing I received today is 11tg January called again and spoke to banda he gave me another 48 hrs bloody hell it’s a harrasment by jio mart
ITS LITERALLY HARASSING
Yesterday I sent new email again and they says we have forwarded ur complaint we working on it bloody hell nothing has been resolved until now i[censored] had stuff out of stock why the hell order got placed and amount got deducted and the guy who called me I get refund back in two days it’s

already more than three weeks today I have not received any refund yet