Jiomart — Login issues and company not transferring wallet money to original payment bank

Website:

www.jiomart.com

I am facing login issues with my registered mobile number in Jiomart since last 4-5 months. Several telephonic and email complaints have been lodged with the company and nothing has been done. Moreover I have unused money lying in the wallet but since i can't login so this money cant be used. The company is also not transferring the wallet money to my original bank account.

My recent complaint number is [protected] dtd 15.01.2022

Looking forward for a legal help from you since company is not responding.