Jiomart — Neckband sealed open box & different in specification product received

I Dear Team,

I have ordered 2 product from jio mart on 24th December 2022. I have received both different product as per specifications and also that product's seal was opened so I have raised immediately return. I have provided all screenshots to cs support team and cshead support team over a mail. I have taken multiple follow up with team during this 1 month of period and after a month they have closed complaint without any justification.

I ordering product from jio mart since 2021 but due to this single incident I feel cheated by jio mart. Now how can i trust jio mart to order something from jio mart.

My order id :[protected]A-01

I have both product which i have received in origin condition please initiate for cross verification.

I think this kind of issues other customers are also facing but due to limited knowledge they are not doing anything and if you have observed such kind of action then please rectify from your end and do the needful to the customer.

Complaint ticket number:
Ticket.1 : [protected]
Ticket 2 : [protected]

Regards,
Mayur Bodar
[protected]