Jiomart — No refund no response

Being man, i ordered nivea men lipbalm 10peices making total of INR 1000 but received nivea cherry shine lipbalm on 19/10/23. I don't think it would be fine for a man to use girly lipbalms so raised complaint for return or replacement on 19/10/23 and was to get the replacement delivered on 21/10/23 which never happened. Raised complaint again on 21/10/23 regarding this and then was promised to get refund in 7 working days. So far no refund given and jiomart is mot responding to mails or chats. I can't them from registered number staying abroad. Today is 09/11/23 and jiomart has stolen my money worth INR 1000 and asking me to do festival with girly nivea cherry shine lipbalm