Jiomart — Order[protected]A not getting shipped, Virtual Assistant says unable to find order

I ordered on Feb 14 and delivery date was mentioned as Feb 20. Day of Feb 20 is nearing its end, however, there is no sign of the order being shipped. The order status remains unchanged. It is still shown as ‘under process’. The virtual assistant on the jiomart app and WhatsApp chatbot says they cannot find any order against the registered mobile number.

There is no way to speak to any customer care executive as the toll free number provided does not provide you any option to speak to anyone.

The email response received from CS Head JioMart just says ‘…we would definitely try our best to fix it for you’ but it does not provide any update on the actual order status.

I am totally clueless whom to approach and when the order would get delivered.