Jiomart — Order delayed by 14 days - no proper updates from from jiomart

I am writing to you regarding the order I have placed on October 4 in Jio mart app. The order is still not delivered and I don’t have any updates from app, it shows shipped and delivery date is moved from oct 5 to 7 to 11 to 12 to 13 to 14 to 15 to 16 to 18 as on today.

I don’t get much response or happy with updates from level 1 support. I have reached to chat support 4 times so far and I get standard responses that we can’t track the shipped product and will be delivered today. I have raised a complaint on the same and no update on it so far.

Order id :[protected]W
Shipment number:[protected]W-01
Order date: October 4
Complaint number : [protected](level 1)
[protected](level 2)

Please give an update on the order and make sure it is delivered at the earliest.