Jiomart — order not delivered, but claims to be delivered

Website:

www.jiomart.com

Items not delivered, but website claims to deliver

I had made a prepaid online purchase on the official jiomart website on 25th of may amounting rs 2, 518. I was provided with an order confirmation and being given a delivery date of 27th of may. Since then i have been continuing to go on the website and checking my status everyday. On th 27th the my orders section of the website never loaded for the whole day. The next time i checked i was shown the status of refund initiated of which the website showed as refund amount due as rs 1, 978 and invoice amount as rs 540. I have been emailing their customer care id everyday since and only received an automated reply. Yesterday when i checked the website again the status showed as order delivered on 2nd of june which never happened. I haven't received any call or email confirmation of any order being delivered atol. I have been an online purchaser since past 5 years but never experienced such a situation. I request you to please look into the issue.