Jiomart — Prepaid order not delivered even after tracking

Address:

786-787 guru ram das nagar extension, laxmi nagar

To whom it may concern,

I am writing to file a complaint against Jio Mart regarding the non-delivery of my prepaid order and the lack of assistance I have received from their customer service department.

On April 25th, 2023, I placed a prepaid order with Jio Mart for several items. The order was confirmed and the payment was deducted from my account immediately. However, despite repeated follow-ups, I have not received my order yet. I have tried to contact Jio Mart's customer service department several times, but have not received any satisfactory response from them.

I have been trying to reach out to Jio Mart's customer service department for the past 2 days, but have not received any response from their end. I have also tried to track the order status on their website and app, but there is no update on the status of my order. This lack of communication and assistance from Jio Mart has caused me a lot of inconvenience and frustration.

I would like to request the Consumer Forum to take appropriate action against Jio Mart for their negligent behavior towards their customers. I request that Jio Mart should be held accountable for not delivering my prepaid order and for not providing any assistance despite multiple attempts to contact them.

I hope that the Consumer Forum takes my complaint seriously and helps me in getting my order delivered or refunding my payment. I also hope that Jio Mart takes responsibility for their actions and ensures that such instances do not occur in the future.

Thank you for your time and consideration.

Sincerely