Jiomart — Product returned and no refund initiated

Address:

RS Sanchike, 3008, Kommagatta Road. Kengeri Satelite Town

I ordered a Prestige PIC 16.0 Induction Cooktop via JioMart with Order Number[protected]W and Shipment Number[protected]W-01 which was delivered by Reliance Digital on 2nd Feb and the same and the same day i raised a return / refund as the product was not working and the product was picked up by Reliance Digital for return on 05th Feb. I was informed that refund will be provided by JioMart as i placed an order through them.

I waited for 7 days as advised there was no replacement nor refund all i got innumerable false promises. I have spend more than 10 hours collectively on calls and never ending numerous mails.

Every time they inform I will get refund in 48 hours and people disappear i have spoken to reliance Digital members directly on their Mobile and still no updates.

I have a big mail thread i can share as evidence its pretty long and unable to attach as i cannot convert it to JPEG/PNG