Jiomart — Products missing in my order

Jiomart — Products missing in my order

S Shaziyaashemu Aug 17, 2023 Aug 17, 2023 This thread was updated on Aug 17, 2023

My order was delivered with missing product and I had called up the customer care and inform them about the same, but no refund has been initiated nor any update has been done on the order about the refund. Products missing in order- Sugar 1 kg- Rs. 45/- Bread 350 grams- Rs. 18.05/- Nippo Gold AAA batteries - Rs.103.55/- Order no[protected]A I had been informed by jiomart that because I had shared the OTP with the delivery guy, without checking the order. They will not help me with my complaint. This is cheating, I had ordered my monthly groceries and was not able to check the items, this guys have made us fool because of our trust on the brand..not acceptable.. Thank you Shaziya Shaikh [protected] Was this information helpful? No (0) Yes (0)

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Shaziyaashemu

Aug 17, 2023

My order has been closed again stating order delivered. I swear on God, I am not going to order or use jiomart in my life again, but I am not going to let it go like this. I am going to fight it for the other customers who are being fooled by your delivery guys because of your lack of tracking. Now for me it is not a matter of few hundreds of rupees but to do what is right and make sure that no innocent customers are fooled by such act of fradulent. I had ordered monthly groceries items from jiomart, do you expect me to open the package and count each and every product in the package. The package which was delivered was not sealed properly and can be opened easily. I had been using services like blinkit and big basket as well. We never came across such incidents with them. The product count is always correct. We trust big brands like you for good customer service and support. I am a working woman. Had spend my valuable time and energy and efforts to
inform you guys that things are not good at your end and this needs to be corrected.

Can't believe that you guys are so easily saying that products are delivered because you shared the OTP with the delivery guys.

Not done guys... seriously

Sent from Yahoo Mail on Android

On Thu, Aug 17, 2023 at 12:58, JioMart
wrote:
Dear Customer,
Namaste!

We are closingticket no :[protected]
as duplicate and your complaint is being tracked on original ticket[protected] . We are currently working on the complaint and would revert to at the earliest.

We look forward to hearing from you.

If you need further assistance, please visit our website at_ www.jiomart.com _or login to Web App.

Dhanyavaad,
Team JioMart