Jiomart — Received broken product

Address:

Reliance Retail Limited JioMart beta

I purchased Green ceaf Induction cooktop 2000 Watts on 8/3/2023 and I get parcel on 10/3/2023 when I open it I show that top of induction cooktop is broken same time put request for return next day 11/3/2023 customer care executive ask me for box like is it damaged or not and cut my call then after sent me message that your return request is rejected I call customer care executive for not hearing me he also replied he not helping me for these matter