Order ID[protected]A
Product Name - Lifelong Beard Trimmer LLPCM11 With 4hr Runtime, Quick Charge, 20 Length Settings (Black)
Shipment Number[protected]A-01
Product Amount - Rs 476/-
Pick up partner -Delhivery Logistics company
Pick up date - 28th Oct'23
Pick up tracking ID provided by Dehlivery Logistics company- [protected]
Complaint Ticket No[protected]
I returned the above-mentioned product on 28th Oct’23 via Delhivery Logistics courier partner who had come home to pick up the package on 28th Oct. I have been confirmed by the Delhivery Logistics company that the return package has been handed over to jiomart on 31st Oct but still my return status is pending & refund not initiated. Its been 14 days that the product was picked up, i still get the pick up schedule reminder & calls everyday for this product. Every time i contact Jiomart telephonic customer support ([protected]) the team says that the product is not picked up and the team has no update on this & the refund can't be initiated.
I have raised multiple complaints on the same but i get no response from the Jiomart support team. This is very poor customer support & irresponsible rude behaviour towards the customer.
Please find the attached acknowledgment received from Delhivery courier company regarding my successful pickup.
Regards
Aravind V K
PH No - [protected]
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