Jiomart — Wrong item received

Address:

Defence Enclave Maruti Kunj Road Near KIIt college, Opposite TT Food Point

I want to escalate this issue to hire level as i am not satisfied with the resolution provided by jio mart.

I have ordered Philips steam iron but i have received hair straightener.

Totally different product and no value to me as my product was worth 5k.

As i am out of India so was not able to picke call during the time when jio mart team called but my consent of view they should mail also what they are asking in concern to this.

Now as this is not digestable to keep this wrong product with me I would request you to take this issue to hire level beacuse i am not going to keep it with me and want to return.

Photos are attached for your reference.

Jio mat is saying why did you open the packet when you have received wrong. For picture taking too raise the complaint i have opened the packet as they asked for picture in complaint.

Please help me on this for getting the resolution they are playing with people.