Jiomart — Wrong product arrived,exchange or refund not processed

I ordered a product and different product arrived and I registered a complaint, next day their helpline called and accepted that they delivered a wrong product. From that day they don't have any update. Their helpline is one of the worst I have ever seen, they just tell you what's available and can be seen on the website. They policy is 3-5 days, it been more nearly 10 days and counting. After they accepted their mistake they just ghost customers. As fas as I am aware there is no other way to reach their team. Their email just gives out automated replies.
Jiomart don't fool people with your advertisements of easy returns and exchanges.
ORDER ID:[protected]A
Return Request ID:[protected]