Jockey — Order Return and Refund

Address:	Page Industries Limited, Umiya Business Bay-Tower-1, 7th Floor, Cessna Business Park, Kadubeesanahalli, Varthur Hobli, Bengaluru, Karnataka, India, Pincode – 560103.
Website:	www.jockey.in

On 22 Jun 2020 During ordering of Jockey Products worth Rs 5120 I did not receive the Order Confirmation but My amount Of Rs 5120 was deducted from my SBI Card.

As i had not got the order confirmation I kept trying to order it from the cart as my cart was not empty and even it was showing as some products out of stock

This way I tried to remove those items and select the new ones available three times and all the three times my payment was deducted but order confirmation copy was not received

nor my cart was empty. Lastly I tried to order only undershirt pack of 3 for which I received order confirmation ( JK[protected])

And even in my Orders it was only showing this order JK[protected] on 22 Jun 2020. Even in my mail I have not received any confirmation .

I assume there was some issue with the Jockey Server as it was not showing my Orders.

Hence I requested customer care to please inform me of the return process as I wish to retain one parcell ( JK[protected]) and return other two parcells (JK[protected]) (JK[protected])

As I have not even opened the parcel and it is intact with Invoice copy as delivered.

Firstly The toll Free no is not working it always is busy and after a long wait I got connected and Ms ALKA told me to send the snap shots after opening the seal as per her orders I opened and took the snap shots and sent in PDF now they say it should be in JPG format . They never reply to the mails
After much convincing they have sent one mail on 25th Jun stating that the matter has been forwarded to concerned department. Till date I have not received any SMS or Ticket no.
Even today i tried calling but its of no use hence I have sent mails for which there is no reply
I do not understand why JOCKEY is doing this online business.

My Orders
JK[protected]-Rs 5120
JK[protected]-Rs 5120
JK[protected]-Rs 5120

Please acknowledge to the mails and pick up the products and refund the amount.ASAP