Jockey — Threading of trunk

Hi,

This is regarding a trunk that I purchased from Jockey Store, Lajpat Ngar, New Delhi.
After 20-30 days of purchase, I see that threading in trunk started growing in the product.
I take the product back to the store manager, who assured me a replacement at the time of purchase withing 30days.
He also agreed that the product is in very bad condition, and asked me to contact Jockey customer care, and denied me to replace from his end, which he had promised earlier.

After I contacted the Jockey customer care, they asked me to send to e-mail the product to their registered e-mail address.
After some time, they haven't given me any updated, and after continuous follow ups from my side, they said as their quality team hasn't found any issue. (The condition of product is clearly visible, and the Jockey Store Manger also confirm the same).
Not sure why Jockey is betraying the customer here.

Being a very old customer of Jockey brand, I am using Jockey products from last 10 years, and this is the first time I get a complaint.
And I am very disappointed with the company here who is directly cheating with the customer.

I want to file this appeal to Jockey India, and I want my product to be replaced/refund.

I had never found any defect in any of the Jockey product in last 10years, this is the first time I am complaining, and is this the way a customer is treated in Jockey?

Thanks,
Kuldeep Singh
[protected]
[protected]@gmail.com