Johnson Lifts — Frequent failure of lift LJ4033 at Visakhapatnam

Dear sir.
To
Johnson Lifts.
Dear sirs,
Ref: our lift no:LJ4033 at MK Tejus apartments, Visakhapatnam.
Sub: Frequent failure of above lift.
We wish to inform you that above lift fails every time power disrupts and does not come back to working, even after power returns. This only happens when power fails when lift is *IN MOTION* . This is causing much agony and mental trauma for passengers trapped inside lift. We had to resort to forcible opening of lift doors and help them climb out of the lift.
We feel there is something basically wrong with the operating relays, which are not being identified by your technicians.
Please take this message seriously and depute personnel for permanently solve this problem.
Thankyou
E. R. Murthy
(MK Tejus apartments)