Johnson Lifts Complaints & Reviews

AMC amount is charged incorrectly, Same Lift same tariff same silver contract amount is charged more for us, whereas for other lift with same tariff it is charged less, when asked about this they told they cannot help and harassing .

Hi,
I am facing issues with Johnson Lift persons from the day i ordered.
They speak nicely during ordering and won't pick calls after it's ordered.
Mr. Perumal is the person who takes order, after we pay booking amount they treat customer very badly.
They said they will deliver material in 1 Month but it took 2 Months to get the product in house.
Now for installation they are creating lot of issues...

I am writing to bring to your attention several issues that have arisen with the lifts installed by your company at our Alpine society premises.

As these issues fall within the warranty period, I kindly request your prompt attention to resolve them before we proceed with the Annual Maintenance Contract (AMC).

1. **Lift Drive fault:** with newly installed lift we have observed lift drive was faulty.

1. Recently a faulty Battery was detected and the lift was shut down for one week.

2. Now the contactors have been identified as faulty and giving trouble. Again we need to keep this event under observation to avoid any serious consequences.

3. From day one the vibration issues are still observed in all lifts and not rectified yet from your end.

4. These frequent failures/issues arise due to lack of proper maintenance and may be some other reasons.

5. In future many more issues will definitely come like faults in VFD, contractors issues, battery damage, rope issess, counter weight balancing and car landing.

How drive failed in just 1 year
How batteries failed of more than 2 lift in just 1 year
Daily lift contractor having issues.
Lift ropes getting damaged.
Lift motors having issues.

1.cabin balancing is not proper.
2. Rope is imbalance.
3.Shoe liner is damaged.
4. The guide alignment is not proper etc.

In the very beginning in meeting with the JV/Johnson representative where your representative admitted that they did premature lift installation.

The installed Johnson Lift itself is a brand in the market and we are facing frequent issues related to lift.

Main consequences for this are as follows:

1. From day one the lifts are not working properly most of the time shutdown due to several technical and non-technical issues with the lift etcetera.

2. Technical issues like driver circuitry damage, get stuck inside the lift, noise at 5th floor every time, Motor issue, counter loading, emergency switches not working and many more.

3. The technical person deputed from your side to our site named "Joyville", Hinjewadi looking at our lift is not very technically sound to address all the issues.

4. Most important is life threatening to use these lifts.

Example: On 11/07/24 the alpine tower lift L4 had some trouble in the lift and after some time it was detected and identified the problem in driver circuitry.
He is not capable of troubleshooting the same, so he has to send the IC board to the Chennai office.
As a result, we have to suffer and face other issues like long waiting time and lifting, movement of heavy materials.

This time in Alpine our 2 lifts are not working. Maybe problems in all lifts in future because these are electromechanical equipment.

Today someone from us got stuck inside the lift for half an hour.
If the lifts are newly installed, then such types of troubles are not expected from Jhonson.

In view of this we need to discuss same with the Jhonson or JV team because this is not the case of one lift or one tower. The same issue in future can face any tower and may be for all the lifts.

After that we have to pay heavy maintenance for lifts only as far as I know the AMC approximate cost is 2.5 lacs for one lift of Johnson brand.

The main consequences are life threatening/Human trapping by using these installed lifts.

The residents just need an assurance from your end that all the above issues will get resolved.

Apart from trailing mail's issues below are the issues we have encountered:

We understand the importance of maintaining the lifts to ensure the safety and convenience of our residents.

Hence, it is imperative that these issues are addressed comprehensively.

Furthermore, as part of resolving these issues, we kindly request the replacement of all faulty parts all lifts contractor, battery, drive, motor and ropes. Before amc of all the lifts in Alpine tower covered under the applicable warranty terms.

This will not only rectify the current problems but also prevent any potential disruptions in the future.

Please let us know at your earliest convenience how you plan to proceed with addressing these concerns.

Lift stopped suddenly in mid condition and my family has been very scared, why it's happening, how can possible. What can we do in such condition. We don't know how can rescue. I tried to make a call to customer service center but no response. So pl contact on given number for better understanding.

Thanking you
Vijay Lawate
[protected]
Pune

Dear Sir/Madam,

I am Bishnu Patro writing on behalf of Mr. Bhakti Vivek Paramarthi of SreeChaitanya Gaudiya Math, Grand Road, Puri-7552001, Odisha, Phone:[protected] / [protected].
Mr. Bhakti Vivek Paramarthi of SreeChaitanya Gaudiya Math has already paid Rs 35, 000/- towards lift extension from 2nd floor to 3rd floor. But it has been more than 2 months, work is still not completed.

Mr. Bhakti Vivek Paramarthi has already been followed multiple times over the various phone numbers: [protected] and [protected]. Still we don't see any response from their side.

Please kindly look into the matter on priority, since many senior citizens are facing difficulty in climbing the stairs in the SreeChaitanya Gaudiya Math. Your prompt help in fixing the lift issue will be highly appreciated.

Thanks & Regards
Mr. Bhakti Vivek Paramarthi of SreeChaitanya Gaudiya Math,
Grand Road, Puri-7552001,
Odisha,
Phone:[protected] / [protected]

Hello,

I regret to inform you that we are facing numerous issues with the lift under the Platinum AMC service, which have not been adequately addressed. The lift's maintenance is substandard, leading to recurrent problems. Despite our annual expenditure of 40k, the service has not proven beneficial. The lift continually malfunctions, requiring repeated contact with Johnson Lift customer care. Although temporarily fixed for around 10 days, the same issues persist. Despite our multiple calls, the service remains unresponsive.

Please ensure that these issues are promptly addressed. If the situation does not improve, we may need to escalate this matter to a higher authority.

1. The lift buttons are still not working smoothly.There is some improvement, however we need to press button multiple times and press it hard. This needs to be attended immediately.
2. The music is still not working
3. The door opening and closing is not smooth. This is not only inconvenient, but harmful and unsafe.
4. The list safety certificate is not provided, despite of continuous reminder to your team.

Regards,
Rk

Dear Team,

Post regerous followup with Johnson company in hyderabad at below address
Plot no B-31, TIE balanagar, Hyderabad. Mobile no- [protected].They have assigned the case Mr.Faisal who takes care of AMC designated as Sales executive bearing mobile number - [protected] has send an employee for inspection on 18th Oct and till date he is neither lifting the call nor sending g us the quotation for the repair cost. Here everybody in appartment are senior citizens and are being troubled by johnson lift services for delay in repair.When ever we call hyderabad head office they just simply say contact Mr.Faizal.Is this the service expected from a reputed company like Johnson?

We are infollowup with him from 14th Oct onwards.

Hi All,

My lift got break down LN-1406 one of the guy came for inspection and he said there is a problem I am ready to pay but no one given me quotation . I called my area incharge he is not all responding .no proper response from customer care seems Johnson team is behaving that they are doing free service for us .

Even though we have made complaints about breakdown of lift in a residential apartment, the staffs are very slow at resolving the issue. Rather it appears from their behaviour that they are lingering the issue.. days and weeks are passing by and still no bill has been furnished by them after making the payment.

Sir
Iam a Rajib Dihingia from india, state Assam, District Bishwarnath, my mobile no [protected] and lottary no 0786 but I couldn't receive any money. My account no [protected] I am very poor man don't paid any money your customer calling me 5100+7000+6000=18100 rupees stock how many money I couldn't paid please help me sir
Rocky sir please help me God bless to you sir.please credited my lottery amount my account sir. No more say you sir God bless to you, please help poor. Thanks 🙏 sir

I am writing behalf of Megh Batika Co-operative Housing Society Limited (C94443) . We installed your lift Last year June 2022. Lift no was L-P3376. Now the Lift panel switch was not working. We are contacting the local Kolkata office as per your website and below but their service no ([protected]) does not function. So, We are requesting to give a service to take the necessary steps regarding this.
as quickly as possible.

[Kolkata:339, Laskarhat, 171 Picnic Garden Road, Near VIP Bazar, Kolkata, West Bengal – 700039 Enquiry – [protected] Service – [protected]}

[protected]@gmail.com
[protected]
Ye employee kbi tym pr nhi ataa or misbehave krta hai clients se or jb b ph kro ghr m hota hai ki 5 min m aara hu or 1 ghnta wait krna pdhta hai plz is matter pr thoda vichar kriye thnku

Since last 10days lift is out of order, called & filed complaint at Bareilly n Lucknow service centre ….
But they are not responsible…
Always they say … sir, part nahi hai head office mail kiya hai … jaise hi part aaye ga lift sahi kar denge”
They are not assuring us that till how many days they will repair the lift

I am a resident of Renaissance Prospero Apartments on Bellary Road, Byatarayanapura, Bangalore. I would like to know if the elevators provided and maintained by yourselves are legally certified as safe to use, after inspection by your personnel.

Mr rakesh johnson lift gurgaon vo kbi site pr tym pr nhi aate na or misbehave krte h client se hope u will strict action

Dear Sir/Madam,

I am writing to bring to your attention the issue with service lifts
LIF-7214 and LIF-7198 at Jaypee Aman Tower-11. I regret to inform you that
these lifts have not been functioning for the past more than 15 days, despite engineers
having attended to the problem. While their efforts are appreciated, the system
has only been able to work for an hour before breaking down again.

I would like to request you to kindly send experienced engineers to fix
the problem at the earliest. The malfunctioning lifts are causing great
inconvenience to the residents of the building, as they are unable to access
the lifts for their daily tasks.

I request you to take urgent action to resolve the problem and ensure that
the lifts are in good working condition, so that the residents can avail of
them and perform their tasks without any further delay.

Thank you for your attention to this matter. I look forward to a prompt
resolution of the issue.

Sincerely,

GRG Garg

N11-1202

m.no. [protected]

Poor costumer response. No reliability of query pick up. Poor staff. Unreliable dependency. No one should go for Johnson lifts for any big projects. I have been waiting from months to get it finalised but because of poor management and not getting connected with the costumers specially at mathura branch salesmen name mayank & ram, none would get their lifts to their high and buildings

This is my review for Johnson lifts after when I got so much ignorance from your staff after when I told them whatsoever my requirements were.

Even when I called them, they told me that it's all up to me if I am not interested by the sales manager Divyank [protected] and ram [protected].

The lift door malfunctioned and stormed onto a resident exiting from the lift at high speed. This resulted in heavy bruises to the resident and was very fatal to personal safety.

The issue has been reported previously and yet has re-occured causing bad bruises to the resident. It is the outer door malfunction working without any sync with the inside door.

I am Krishna Murthy, lead auditor ISO 9001, We have Johnson lift (lift No :L-E5860, Prestige Residency, Rotary street, tuni, East Godavari . For this lift purpose AMC was taken and recently renewed . Now as per technician information, SS wire rope was damaged and suggested immediately shall change . For this purpose I asked for a quote for rope, Gear oil, V-wheel and insulation tape and they were given approx 48, 984/- . I was surprised to see your quote. Usha martin SS wire rope cost is 240 /- per meter in johnson and the same rope cost in market is 80/- . is it possible ?

I asked your local team and they rudely answered to contact head office persons.

Please give me clarification and send revised quote or if not possible to reduce the cost please cancel AMC and return amount to us

I am writing this letter to inform you that the lift of our building “Karan Builders and Developers Karan Imperial” Omkar Nagar, Nagpur, Lift Number L-P9464 has not been working properly since installation dated 6th Jul 2022. The problem we are facing in lift it comes up near about 4-5 inches from the floor surface on the last floor and the same goes down 4-5 inches on the ground floor. We have attached some pictures for your reference.

The non-functional lift is causing inconvenience to all the flat owners. We have already complained and intimated to your maintenance team regarding this issue many times but every time they repair it on complaints but the problem has not been resolved yet, Need to take strict action on this cause and get this fixed ASAP.

Kindly, investigate this matter and arrange for the proper repair of the lift as soon as possible. I hope that you will take quick action in this matter other wise we will seek legal help under Sections 287 (negligent conduct with respect to machinery) and 337 (causing hurt by an act of endangering the life or personal safety of others).
Thanking you.

Regards,
Pranay Nimkar
[protected]
Karan Builders and Developers Karan Imperial” Omkar Nagar, Nagpur