Johnson Lifts Complaints & Reviews

Respected sir, I am complaining against permission and first trial of LIFT of johnson company ltd having Lift no. L-Q 3909 Sukranti LRC having owners name - Manoramabai B. Gulkari Sudesh B. Gulkari Sachin B. Gulkari, with 90% completed payment contact.All Documents submitted to the Johnson Company before 2 months dated[protected], and your exicutive submitted the documents on[protected] which is doubtful so till permission not received.You...

Hello respected sir,
project name :- Saanvi Heights, opp. meera avenue, sarthana
jakatnaka, surat -395013,
complain = not start lift fitting work in B tower till 1 month .
sir, i have ask every day from last month to start lift fitting work in B tower, but they not started work from 1 month, they have not answer me proper for lift fitting work, and he told me everytime work will start tomorrow
but...

Hi sir/ madam for the last 2months the lift door is not shutting when I call the service they come and do something again after 5days same issue is coming. Very poor service if some spare is not right they must replace it not do some one day work. Lift no is L08380 ph : [protected] jd lawrence chrompet....

Dear Sir,
I have purchased (Lift: L-N3359) Johnson MINI SUKRANTI LR lift 6 passengers.
We have got handover Certificate from your team on dated[protected]The warranty valid till[protected]Handover certificate enclosed)
This is to bring to your notice that even after doing the proper service on a regular interval, immediately after a day of servicing the lift stops functioning with some problems. We are getting frequent...

Our society name is Kesar Valley society chikhali. Our E wing lift is not functioning properly. My mother got stuck in lift and lift door was not opening at our floor. Lift got stuck between 2 floors. Same incident happened with me as well. Also have many continuous issues with outer floor display.
Our society members said they have registered complaints many time but no good response from Johnson customer care. My mother was stuck...

I stopped AMC and my system gets locked... Any other technician is not able to access the software as it got locked... How come it is mandatory that I hav to choose only your service... After buying a system it will be my choice with whom I wanted to get the job done.. how can you make it not possible.. I faced the same problem last December I spoke to the concerned heads and finally they came and appolosised and informed me the system will...

Very sorry to say that facing very poor service at Ambeshwari Appartment Address Pandit harihar prasad Dubey marg Betiahata Gorakhpur, where situated your 6lifts for residencial use and regular basis we all are facing problems but nobody take pain and give solution.

Please do the needful.

thanking you!

Regards

Narayan Rungta
[protected]...

This is regarding Johnson Lift No.LF1570, at premises in Korattur .

Firstly, I would like to inform that the service of the lift since the payment of Platinum AMC this year has been very poor.
The person who has come for service for last 4-5 months for my area comes without Uniform, does service for 15min-30min and has not been satisfying at all.

We even informed to the landline number[protected] regarding...

Rust has started appearing in the panels of the lift. The lift is a newly ordered lift and we do not expect this poor quality of materials to be used by Johnson Lifts where the rust starts showing up as early as in about 2 years time. We have complained to the local service and sales persons and they do not seem to be bothered in-spite of having a AMC with them. If the panels are rusting, we do not know what could be the situation of the...

AMC amount is charged incorrectly, Same Lift same tariff same silver contract amount is charged more for us, whereas for other lift with same tariff it is charged less, when asked about this they told they cannot help and harassing .

Hi,
I am facing issues with Johnson Lift persons from the day i ordered.
They speak nicely during ordering and won't pick calls after it's ordered.
Mr. Perumal is the person who takes order, after we pay booking amount they treat customer very badly.
They said they will deliver material in 1 Month but it took 2 Months to get the product in house.
Now for installation they are creating lot of issues and asking customer to provide man power for installation which is very bad.
Mr. Dharmendra who came for installation is asking to provide man power for installing or else give Money I will get people for installation, Installation should be taken care of them but they are asking bribe for installation.
Please take care of these things, I am frustrated with this kind of things are happening in branded company like Johnson
My maid [protected]@gmail.com, please mail me if any information required

I am writing to bring to your attention several issues that have arisen with the lifts installed by your company at our Alpine society premises.

As these issues fall within the warranty period, I kindly request your prompt attention to resolve them before we proceed with the Annual Maintenance Contract (AMC).

1. **Lift Drive fault:** with newly installed lift we have observed lift drive was faulty.

1. Recently a faulty Battery was detected and the lift was shut down for one week.

2. Now the contactors have been identified as faulty and giving trouble. Again we need to keep this event under observation to avoid any serious consequences.

3. From day one the vibration issues are still observed in all lifts and not rectified yet from your end.

4. These frequent failures/issues arise due to lack of proper maintenance and may be some other reasons.

5. In future many more issues will definitely come like faults in VFD, contractors issues, battery damage, rope issess, counter weight balancing and car landing.

How drive failed in just 1 year
How batteries failed of more than 2 lift in just 1 year
Daily lift contractor having issues.
Lift ropes getting damaged.
Lift motors having issues.

1.cabin balancing is not proper.
2. Rope is imbalance.
3.Shoe liner is damaged.
4. The guide alignment is not proper etc.

In the very beginning in meeting with the JV/Johnson representative where your representative admitted that they did premature lift installation.

The installed Johnson Lift itself is a brand in the market and we are facing frequent issues related to lift.

Main consequences for this are as follows:

1. From day one the lifts are not working properly most of the time shutdown due to several technical and non-technical issues with the lift etcetera.

2. Technical issues like driver circuitry damage, get stuck inside the lift, noise at 5th floor every time, Motor issue, counter loading, emergency switches not working and many more.

3. The technical person deputed from your side to our site named "Joyville", Hinjewadi looking at our lift is not very technically sound to address all the issues.

4. Most important is life threatening to use these lifts.

Example: On 11/07/24 the alpine tower lift L4 had some trouble in the lift and after some time it was detected and identified the problem in driver circuitry.
He is not capable of troubleshooting the same, so he has to send the IC board to the Chennai office.
As a result, we have to suffer and face other issues like long waiting time and lifting, movement of heavy materials.

This time in Alpine our 2 lifts are not working. Maybe problems in all lifts in future because these are electromechanical equipment.

Today someone from us got stuck inside the lift for half an hour.
If the lifts are newly installed, then such types of troubles are not expected from Jhonson.

In view of this we need to discuss same with the Jhonson or JV team because this is not the case of one lift or one tower. The same issue in future can face any tower and may be for all the lifts.

After that we have to pay heavy maintenance for lifts only as far as I know the AMC approximate cost is 2.5 lacs for one lift of Johnson brand.

The main consequences are life threatening/Human trapping by using these installed lifts.

The residents just need an assurance from your end that all the above issues will get resolved.

Apart from trailing mail's issues below are the issues we have encountered:

We understand the importance of maintaining the lifts to ensure the safety and convenience of our residents.

Hence, it is imperative that these issues are addressed comprehensively.

Furthermore, as part of resolving these issues, we kindly request the replacement of all faulty parts all lifts contractor, battery, drive, motor and ropes. Before amc of all the lifts in Alpine tower covered under the applicable warranty terms.

This will not only rectify the current problems but also prevent any potential disruptions in the future.

Please let us know at your earliest convenience how you plan to proceed with addressing these concerns.

Lift stopped suddenly in mid condition and my family has been very scared, why it's happening, how can possible. What can we do in such condition. We don't know how can rescue. I tried to make a call to customer service center but no response. So pl contact on given number for better understanding.

Thanking you
Vijay Lawate
[protected]
Pune

Dear Sir/Madam,

I am Bishnu Patro writing on behalf of Mr. Bhakti Vivek Paramarthi of SreeChaitanya Gaudiya Math, Grand Road, Puri-7552001, Odisha, Phone:[protected] / [protected].
Mr. Bhakti Vivek Paramarthi of SreeChaitanya Gaudiya Math has already paid Rs 35, 000/- towards lift extension from 2nd floor to 3rd floor. But it has been more than 2 months, work is still not completed.

Mr. Bhakti Vivek Paramarthi has already been followed multiple times over the various phone numbers: [protected] and [protected]. Still we don't see any response from their side.

Please kindly look into the matter on priority, since many senior citizens are facing difficulty in climbing the stairs in the SreeChaitanya Gaudiya Math. Your prompt help in fixing the lift issue will be highly appreciated.

Thanks & Regards
Mr. Bhakti Vivek Paramarthi of SreeChaitanya Gaudiya Math,
Grand Road, Puri-7552001,
Odisha,
Phone:[protected] / [protected]

Hello,

I regret to inform you that we are facing numerous issues with the lift under the Platinum AMC service, which have not been adequately addressed. The lift's maintenance is substandard, leading to recurrent problems. Despite our annual expenditure of 40k, the service has not proven beneficial. The lift continually malfunctions, requiring repeated contact with Johnson Lift customer care. Although temporarily fixed for around 10 days, the same issues persist. Despite our multiple calls, the service remains unresponsive.

Please ensure that these issues are promptly addressed. If the situation does not improve, we may need to escalate this matter to a higher authority.

1. The lift buttons are still not working smoothly.There is some improvement, however we need to press button multiple times and press it hard. This needs to be attended immediately.
2. The music is still not working
3. The door opening and closing is not smooth. This is not only inconvenient, but harmful and unsafe.
4. The list safety certificate is not provided, despite of continuous reminder to your team.

Regards,
Rk

Dear Team,

Post regerous followup with Johnson company in hyderabad at below address
Plot no B-31, TIE balanagar, Hyderabad. Mobile no- [protected].They have assigned the case Mr.Faisal who takes care of AMC designated as Sales executive bearing mobile number - [protected] has send an employee for inspection on 18th Oct and till date he is neither lifting the call nor sending g us the quotation for the repair cost. Here everybody in appartment are senior citizens and are being troubled by johnson lift services for delay in repair.When ever we call hyderabad head office they just simply say contact Mr.Faizal.Is this the service expected from a reputed company like Johnson?

We are infollowup with him from 14th Oct onwards.

Hi All,

My lift got break down LN-1406 one of the guy came for inspection and he said there is a problem I am ready to pay but no one given me quotation . I called my area incharge he is not all responding .no proper response from customer care seems Johnson team is behaving that they are doing free service for us .

Even though we have made complaints about breakdown of lift in a residential apartment, the staffs are very slow at resolving the issue. Rather it appears from their behaviour that they are lingering the issue.. days and weeks are passing by and still no bill has been furnished by them after making the payment.

Sir
Iam a Rajib Dihingia from india, state Assam, District Bishwarnath, my mobile no [protected] and lottary no 0786 but I couldn't receive any money. My account no [protected] I am very poor man don't paid any money your customer calling me 5100+7000+6000=18100 rupees stock how many money I couldn't paid please help me sir
Rocky sir please help me God bless to you sir.please credited my lottery amount my account sir. No more say you sir God bless to you, please help poor. Thanks 🙏 sir

I am writing behalf of Megh Batika Co-operative Housing Society Limited (C94443) . We installed your lift Last year June 2022. Lift no was L-P3376. Now the Lift panel switch was not working. We are contacting the local Kolkata office as per your website and below but their service no ([protected]) does not function. So, We are requesting to give a service to take the necessary steps regarding this.
as quickly as possible.

[Kolkata:339, Laskarhat, 171 Picnic Garden Road, Near VIP Bazar, Kolkata, West Bengal – 700039 Enquiry – [protected] Service – [protected]}