[Resolved]  Johnson Lifts — service is very poort and technically not competent

Address:Visakhapatnam, Andhra Pradesh

Hello to whom so ever it may concern. we are living in MVV Esteem, chinna waltair, opp: kotak school, vizag-530017 we have Johnson LIft and installed in year 2007, last 7-8 years working well, you know all because it was new lift which purchased not because of service technicians. in last 3 months we are facing lot of issues with lifts may be due to wear and tear, but service is poor and they had brand name but poor technicians. one day they claimed SMPS failed, but it was only one IC cost 150INR issue they were trying to charge 5000 INR, and can you believe they took around 5 days to replace it. poor old age people, patients suffered a lot. recently they observed shaft broken which I feel not harm. but they are acting if we run the lift then that damage this damage may occur. but truth is that shaft broken about 2 months ago and they didnt notice it. you can see the grains on the shaft which seems like old. when I asked what is tare weight of the car no answer. they wanted to stop the running of car, but no idea what happens if they run the lift. to the best of my knowledge like after observing like shaft position, load flywheel vibrations, foundation stiffness etc. nothing will happen if you run the lift, but without our notice they came and stopped the lift, which is ridiculous and after 7 days they came with letter to repair that item. now they are saying it will take atleast 15 days to repair, means total 21 days we have to suffer and they dont care about the customer support. this is damn company dont care about the customers and old age people. I wanted to circulate the same in social media as well if they dont care our lift. I will take to builders association and news paper also.
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Aug 14, 2020
Complaint marked as Resolved 
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