Johnson Lifts — Lift delivery and connection update

I had really worst experience with Johnson team! I have ordered one small home lift and Johnson team have sent someone and they took measurements and they gave us quotation and everything was fair by then, we have cleared complete lift payment by Oct 2021 and they said within 45 days time lift materials will be provided and connection will be provided, but from here it started from December I have kept calling the guy named Shahjan( such a irresponsible person) who visited site and explained whole process he never picks call at least once and he never responds to texts but still some one from Johnson team comes at-least twice in week and tell sir did you receive lift material, there is no coordination or understanding between there team, but the team members showed me that product dispatch date is 27 December and it’s been more than 15 days but no update!!! I told the guy shahjan who guided us from beginning is not responding properly please give his manager number but people refused to give his manager number at last after so many calls and enquiries I got his manager number, he(his name Dexter) told me that the lift colour which we selected at exterior is not available so they kept on hold! When Colour is not available whose duty is to inform customer? So if they don’t inform and kept on hold whose responsibilities is that, such a ridiculous team I have ever seen and didn’t expect this from John son team, then after I have got latest update saying that they have updated Colour in system and by this month 26, so I waited and called shahjan he didn’t respond and I texted dexter no reply after 2 days he said it’s in final production then QC then packing and then dispatch hopefully by weekend I might receive the material(which is again doubtful) after getting material also they have to come for connection I don’t know for connection how many times I have to call them and fall behind them, such a irresponsible team and waste shahjan who never responds call and all lies and no proper update worst lift purchasing experience ever….. highly not recommendable but Johnson team has to look into it and try not to repeat this and spoil customer satisfaction!!! Thanks to his manager who at least responds to Texts and calls and give us late and useless information Highly not recommendable!!!