Johnson Lifts — Lift got stuck in the middle

Address:

Madipakkam site address No. 42 Thirugnanasambandhar street,Srinivasa Nagar, Madipakkam,Pallikaranai village Chennai 600091 (opposite Pon Vidyashram sc

Yesterday the lift in the building at Madipakkam got stuck in the evening in the middle between 2 floors and we had to pull the person out using stool and rope. I pay AMC every year and this is the 3 Rd time the rescue system has failed in 3 months. Your service people come and go but are not able to solve this issue. Apart from AMC I also changed the spares as suggested by them. I am frustrated and tired of complaining. Shouldn't the lift stop at the nearest floor even if it's faulty? Can some senior person get involved and solve the issue. Imagine if an old person had got caught inside. They would have panicked not knowing what to do. Can't imagine service like this from Johnson.