Johnson Lifts — Lift is not working and not getting proper response

Address:

1C, No. 175/176/17, Dwaraka Apartments, 2nd Street Sai Nagar, Thoraipakkam, Chennai - 600097.

Dear Sir,

This is Srinivasa Ragavan, staying in 1C, No. 175/176/17, Dwaraka Apartments, 2nd Street Sai Nagar, Thoraipakkam, Chennai - 600097.

Ref No: QTN[protected]
SM No: SMB6443/SSM

It looks your technician assistance charges Rs.22825/ total for a few tools without any proper details. I asked to share the details with individual tool cost and why we need to replace the tools in the above set in a detailed letter and I received a letter without any details and vague bill for the amount of Rs.22825/- as it is.

I understood the Lift is under the service warranty period. Please provide proper details about what type of warranty you are covering to do the maintenance. So that from next time onwards, we will be clear whether to take the annual maintenance or not.

We don't see any benefit or value addition for the customer based service you are providing with the Service agreement.

In our apartment we have a pregnant lady residing on the 3rd floor. Also, old aged people are struggle to climb the steps.

Please address this as soon as possible.